job summary:
Our client in Central New Jersey has an immediate opening for an experienced Help Desk Analyst (Contract Role).
100% Phone support.
25 to 50 calls per day in very busy help desk environment.
SHIFT 1230PM TO 9PM
location: Edison, New Jersey
job type: Contract
salary: $33 - 38 per hour
work hours: 3pm to 12am
education: Associates
responsibilities:
Responsibilities:
- Respond to between 25 and 50 requests daily for technical assistance primarily via phone and e-mail
- Diagnose/resolve or escalate where appropriate technical hardware and software issues
- Log all incidents and questions
- Research questions using available resources (Internet, call tracking software, knowledgebase)
- Setup Audio/Video Conferences
- Follow Helpdesk procedures
- Administer Windows domain user accounts (Unlock accounts, reset passwords)
- Document solutions in the call tracking system knowledgebase
- Day shift Mon-Fri
Education and Experience:
- Minimum 5 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)
- 4 years college or technical school certification
- Microsoft certified or actively seeking Microsoft certification
SHIFT 1230PM TO 900PM
LI-NB2
qualifications:
Education and Experience:
- Minimum 5 years of technical phone support in a Windows/Microsoft Office environment (preferably financial background)
- 4 years college or technical school certification
- Microsoft certified or actively seeking Microsoft certification
Key Skills:
- Excellent oral and written communication skills
- Handle high-stress phone situations with poise while maintaining composure
- Call Tracking Software understanding and adherence
- Quick learner of detailed procedures
- Good technical problem analysis/solving
- Organized work habits
- Attention to detail
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
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