Job#: 3054469 Job Description: Data Center, Operations/Onsite Support Engineer
Location: Memphis, Tennessee (On-site)
Role Overview
This role involves providing onsite support for data center operations. The position requires a hands-on approach to hardware repair, maintenance, and system support in a dynamic environment. The ideal candidate will be experienced with server hardware, possess strong problem-solving skills, and be comfortable working collaboratively within a team.
Key Responsibilities
- Provide day-to-day data center operational support.
- Manage ticket tracking and resolution.
- Perform troubleshooting, log collection, and follow vendor-recommended resolutions.
- Handle parts replacement, hardware deployment, and manage parts shipping, receiving, and inventory.
- Support firmware upgrades and hardware break/fix activities.
- Perform OS installation, GPU configuration, and system testing to ensure operational readiness.
- Escort and coordinate with dispatched field engineers.
- Maintain and update environment documentation, including serial numbers and runbooks.
- Coordinate with colocation teams for power, cooling, and facility maintenance.
- Proactively monitor servers and notify the customer of issues.
General Qualifications
- Strong customer communication skills, both verbal and written.
- Ability to work well within an onsite team.
- Must be able to lift 65 pounds and work on a ladder.
- Flexible schedule, with the ability to work weekends, holidays, and after-hours as required.
Technical Skills
Required Skills:- Basic network experience.
- Experience reading Linux logs.
- Linux command-line interface (CLI) experience.
Preferred Skills:- RoCE network experience.
- Nvidia GPU/NIC experience.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
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