Technical Communications & Creative Services Specialist

Technical Writing:

• Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
• Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
• Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.

Information Governance and File Management:

• Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve. Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
• Initiate and manage a statewide Document Scanning project to digitize paper documents located in each county office and the state office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable, and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the agency process workflows and audit requirements.
• Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.

CCWIS and Federal Compliance Support:

• Coordinate, prepare and maintain federally required documentation for a CCWIS system to ensure compliance with regulations and guidance issued by the ACF and the Children’s Bureau.
• Work with the Project Management Office (PMO) and the Finance Division to prepare the required federal information and incorporate it into the required templates. This includes the Advanced Planning Documents (APDs) and updates, and the Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding for the CCWIS system. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
• Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.

Required Skills/Experience

• Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)
• Effective communication, organizational, and time management skills. 7+ years
• Strong writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years
• Proficiency in process optimization and internal documentation. 7 years
• Ability to work independently as well as collaboratively within a team. 7 years
• Professional experience in graphic design, digital media, or communications. 5-7 years

Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network. 5-7 years