Job Title: ServiceNow Platform Architect
Location: Remote
Duration: Long Term Contract
Technical Skills: Years/Level of Experience
Knowledge Management (7-10 yrs experience)
ServiceNow ITSM Change Management (7-10 yrs experience)
Role Description:
- Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
- Current ServiceNow Certified System Administrator (CSA) certification is required.
- Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
- Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
- Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
- Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
- Experience monitoring platform performance, instance health, and maintenance activities.
- Experience supporting integrations between ServiceNow and other enterprise systems.
- Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
- Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
- Experience providing end-user support, training, and operational guidance.
- Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
- Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
- Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
- Ability to use AI capabilities in daily work to improve productivity and solution quality.
- Strong communication, troubleshooting, organizational, and rapid task switching skills.
Your work will involve architecting the overall platform structure, ensuring scalability, and optimizing performance to meet organizational needs. You will lead the development of custom applications, oversee integrations with other enterprise systems, and provide guidance on best practices for ServiceNow administration. Collaborating with cross-functional teams, you will translate business requirements into technical specifications and deliver innovative solutions that drive digital transformation.
To excel in this role, you should be adept at leveraging the full suite of ServiceNow tools, including platform architecture, application building, and integration capabilities. Familiarity with Scaled Agile methodologies will help you manage complex projects deliver value incrementally. Experience in configuring and administering ServiceNow environments, as well as a track record of successful platform deployments, will set you apart. Exposure to process automation, workflow optimization, and enterprise IT service management will further enhance your ability to deliver impactful results.
Responsibilities:
Design and implement scalable ServiceNow platform architectures to meet business requirements
Lead the development and configuration of ServiceNow applications and modules
Oversee ServiceNow integrations with external systems and third-party applications
Provide expert guidance on ServiceNow administration and best practices
Collaborate with cross-functional teams to deliver solutions in a Scaled Agile environment
Ensure platform security, performance, and compliance standards are maintained
Mentor and support ServiceNow developers and administrators
Stay current with ServiceNow platform updates and recommend enhancements
Required Skills:
ServiceNow Architecture, ServiceNow Application Building, Servicenow Integrations, ServiceNow Administration
Education Level : Bachelor''s Degree
Special Requirements
Work Authorization: s
Clearance Required: Public Trust Full Clearance
Never miss an opportunity! Create an alert based on the job you applied for.
