ServiceNow Platform Administrator

Job Title: SNOW ServiceNow Platform Administrator

Location: Remote

Duration: Long Term Contract

Technical Skills: Years/Level of Experience

Knowledge Management                                             (7-10 yrs experience)

ServiceNow ITSM Change Management                 (7-10 yrs experience)

Role Description: 

• Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
• Current ServiceNow Certified System Administrator (CSA) certification is required.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
• Experience monitoring platform performance, instance health, and maintenance activities.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Ability to use AI capabilities in daily work to improve productivity and solution quality.
• Strong communication, troubleshooting, organizational, and rapid task switching skills.

Required Skills:

ServiceNow Administration, ServiceNow Tier 3 support, ServiceNow release management, ServiceNow troubleshooting, ServiceNow upgrade management

Education Level : Bachelor''s Degree

Special Requirements  

Work Authorization: s

Clearance Required: Public Trust Full Clearance