Technical Skills:
Skill | Years/Level of Experience |
Knowledge Management | 7 to 10 years |
ServiceNow ITSM Change Management | 7 to 10 years |
Role Description:
· Minimum of five (5) years of hands-on experience in ServiceNow platform administration, configuration, and architectural support.
· Current ServiceNow Certified System Administrator (CSA) certification is required.
· Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
· Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
· Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
· Experience managing platform updates, releases, instance clone activities, patches, and upgrades.
· Experience monitoring platform performance, instance health, and maintenance activities.
· Experience supporting integrations between ServiceNow and other enterprise systems.
· Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
· Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
· Experience providing end-user support, training, and operational guidance.
· Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
· Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
· Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
· Ability to use AI capabilities in daily work to improve productivity and solution quality.
· Strong communication, troubleshooting, organizational, and rapid task switching skills.
Required Skills:
ServiceNow Administration, ServiceNow Tier 3 support, ServiceNow release management, ServiceNow troubleshooting, ServiceNow upgrade management
Education Level: Bachelor''s Degree
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