IT Site Support Specialist

Description
The main goal of this position is to be responsible for troubleshooting any needs of their sites and to be hands on for any project work that is coming. There is both a Service Desk and Remote Operations team that will get and try to resolved tickets first. In this position, it'll be important to have experience troubleshooting PC hardware. Examples include: troubleshooting any device that is not working properly, such as monitors, mice, keyboards, and RF guns. They also have mobile devices in their environment that they would be asked to troubleshoot when needed. These could include mobile phones or iPad devices, both IOS and Apple. Experience with installation of hardware/software is also required. You will not be expected to be an expert in network connectivity. However, Amcor would like to have an individual that understands how networks connect and could provide basic troubleshooting if there is an outage before escalating to another team.
About the role
The IT Support Specialist is a key player in delivering standard solutions that support processes at mulitple sites and is responsible for:
Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
Ability to support (L3) for Server and Virtualization environment
Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
Ensure operational activities aligns with global IT standards and security policies.
Key Job Accountabilities
Group IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
End User Support
User management (onboarding/offboarding, updates)
Major events support
Site events support
Support end user education
Qualifications and Requirements
Technical education in computer science or equivalent experience/studies. Bachelor's degree in computer science is advantageous
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
Good knowledge of TCP/IP and basic Networking
About the role
The IT Support Specialist is a key player in delivering standard solutions that support processes at mulitple sites and is responsible for:
Delivery of IT services for a site or multiple sites within a ratio of up to 300 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
Ability to support (L3) for Server and Virtualization environment
Communication & Education: Provide clear communication on upcoming changes and projects, implement best practices to sites and support end-user training.
Ensure operational activities aligns with global IT standards and security policies.
Key Job Accountabilities
Group IT Level
Strong involvement with delivery on improvements to support processes, IT asset management, and customer satisfaction.
Responsibility for the implementation of Group IT shared service standards and support processes across the site(s) they work with
Responsible for the quality of the IT services delivery at the sites
Project leadership in their sites for all IT infrastructure and support process changes for IT shared services
Coverage of critical issues at the sites
Security (alignment with IT policies)
Documenting (knowledge base, procedures, help guides, etc.)
Asset Management
Technical Support
Installing / repairing hardware
Application/software troubleshooting
Printer and multi-function device management
Data backup and restore
Infrastructure Testing
Network/Servers Support
Support for setup and configuration of LAN switches and Access Points (wired and wireless)
Management of the network documentation
Management of the monitoring tools used to monitor the network equipment and servers
Maintaining and administering server related activities such as patching, updates etc.
End User Support
User management (onboarding/offboarding, updates)
Major events support
Site events support
Support end user education
Qualifications and Requirements
Technical education in computer science or equivalent experience/studies. Bachelor's degree in computer science is advantageous
Any Windows/Cisco certifications are a plus
ITIL Foundations desirable
Minimum of 3 years in service delivery, preferably in a multi-national environment for IT technical and help desk areas
Ability to multitask and handle high volumes in a fast-paced and demanding environment
Strong interpersonal and communication skills
Strong Troubleshooting skills
Fluency in English communication (spoken, written); other languages will be considered an advantage
Project experience is advantageous
Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
Knowledge of server virtualization
Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
Good knowledge of TCP/IP and basic Networking
Job Type & Location
This is a Contract position based out of Batavia, IL.
Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Batavia,IL.
Application Deadline
This position is anticipated to close on Aug 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.