UX Content Specialist / Strategist

RESPONSIBILITIES:
Kforce has a client in Minneapolis, MN that is seeking a UX Content Specialist/Strategist.

Responsibilities:
* Translate business, contractual, technical, and user needs into end-to-end content experiences that are accessible, inclusive, and compliant, while ensuring clarity and consistency across all channels
* Design omni-channel content experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption
* Deliver content that has been validated through experimentation, testing and optimization
* Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success
* Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process
* Create and maintain content design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)
* Conform with reusability standards by leveraging and/or expanding the Design System, brand tone and voice guidelines, and established platform capabilities
* Manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)
* Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

REQUIREMENTS:
* Bachelor's degree, or equivalent work experience
* Craft skills: content strategy, UX writing, storytelling, vision and planning, design thinking, user-centered content design, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics
* Expertise on the critical interdependencies among product model system elements that help and hinder performance; Ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability
* Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)
* Strong collaboration with product managers, software engineers, and agilests to execute product vision and roadmap
* Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap
* User experience design or similar experience
* Experience designers consider the why, what, and how of product use to help identify where user needs intersect with business goals across the entire user journey

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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