Salesforce Solutions Architect

Our client is looking for a Solutions Architect. This person is a key member of the IT team responsible for defining and governing the technical vision for the Customer Experience ecosystem. This role will lead architecture and roadmap planning with Salesforce positioned as a strategic CRM platform within an evolving Customer 360 architecture. The ecosystem includes integrated contact center technologies (e.g., Genesys Cloud) and enterprise data platforms (e.g., Snowflake) to enable end-to-end customer experience capabilities. The Solutions Architect ensures solutions meet business requirements, prioritizes Salesforce-native capabilities and established platform patterns, and aligns designs to enterprise architecture, security, and compliance standards.

Responsibilities:

• Lead Salesforce platform architecture and define the target-state CRM vision aligned to enterprise architecture and business strategy.
• Define and guide the Salesforce platform strategy and roadmap within the broader Customer 360 ecosystem, supporting architectural analysis and decision-making around data ownership, system boundaries, and the phased evolution of CRM capabilities.
• Lead end-to-end Customer Experience architecture across Salesforce, contact center platforms (e.g., Genesys Cloud), enterprise data platforms (e.g., Snowflake), and supporting integration layers.
• Partner with the Integration team to define and govern integration architecture and patterns across Salesforce and the CX ecosystem, including API strategy, middleware and event-driven approaches, data synchronization, and system boundaries, ensuring alignment to enterprise architecture and platform roadmap.
• Define Salesforce architecture standards and guardrails, including data model strategy, security and sharing model, identity/SSO patterns, environment strategy, release governance, and extensibility approach.
• Prioritize and advocate for Salesforce-native and out-of-the-box capabilities, establishing clear decision criteria for when custom development, AppExchange solutions, or external services are warranted to meet business needs.
• Partner with Product Owners, Engineering teams, and Salesforce Admin/Developer resources to translate business requirements into scalable platform solutions and ensure adherence to architecture standards and platform constraints.
• Evaluate Salesforce-native capabilities and AppExchange solutions; guide build-versus-buy decisions and support proof-of-concept efforts to validate architectural approach and scalability.
• Provide architecture guidance to vendors and implementation partners; review solution designs to ensure quality, scalability, platform alignment, and compliance.
• Document and communicate architecture through solution diagrams, decision logs, customer journey and workflow models, and executive-ready presentations.
• Ensure solutions align to compliance and consent frameworks (e.g., TCPA, GDPR) and partner with business and legal stakeholders to identify, assess, and mitigate compliance risks.

Required Degree:

• Bachelor degree from an accredited 4 year org/university

Certifications:

• TOGAF or related architecture certification preferred
• Cloud certification (Azure / AWS) preferred
• Salesforce certifications are preferred (Administrator, App Builder, Sales/Service Consultant, Application Architect, System Architect)

Experience: 5 to 10 years of expience

• 5+ years in Salesforce / CRM architecture or leading CRM platform delivery (as architect, technical lead, or principal consultant)

Skills and Knowledge:

Salesforce Platform Architecture (Core) :

• Proven experience designing and guiding solutions on the Salesforce platform, preferably across Sales Cloud and/or Service Cloud (Data Cloud exposure is a plus).
• Strong understanding of Salesforce architecture principles: data model design, security/sharing model, identity/SSO, environment strategy, and extensibility patterns.
• Ability to provide technical governance and architectural oversight for Salesforce implementation teams (internal and external).
• Demonstrated ability to architect solutions by leveraging Salesforce product capabilities first, with strong understanding of platform constraints and tradeoffs (e.g., security/sharing, automation limits, reporting/data model considerations, governor limits).

Customer Experience Ecosystem:

• Strong understanding of end-to-end customer experience architecture, including CRM + contact center + integration patterns across voice, messaging, and digital channels.
• Genesys Cloud experience is strongly preferred (or comparable cloud contact center platforms), including knowledge of routing flows, IVR design, agent workflows, wrap-up codes, campaign concepts, and compliance considerations.

Integration & Data:

• Strong understanding of integration architecture and practices, including connecting Salesforce and contact center platforms to enterprise data platforms (e.g., Snowflake).
• Experience designing data synchronization and customer interaction history models across systems.

Communication & Leadership:

• Strong ability to translate technical architecture into business outcomes and communicate with executives, business leaders, and engineering teams.
• Experience producing architecture artifacts (reference architectures, solution diagrams, decision frameworks, standards).

Salary: $124,700 - $187,100 (depends on experience level).

Benefits: Medical, PTO, 401(k), and more.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.

For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA built on trust, long-term partnerships, and technical excellence.

Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

Helping every client make the best hiring decisions possible

Matching professionals with the right IT jobs and career opportunities

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience (Pete & Gabi Rebecca)

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca.

These AI hiring tools help us:

• Transcribe interviews
• Summarize candidate responses
• Generate job-related insights
• Streamline communication and scheduling

Please note that:

The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.

The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.

If you prefer a non-AI interview format, we will gladly provide an alternative.

Technical or Case Interviews (Role-Dependent):

When applying for certain tech jobs, you may participate in:

• A technical interview
• A coding challenge
• A case study
• A client-specific assessment

We will always explain what to expect in advance so you can prepare with confidence.

Human Review & Selection:

Every candidate's profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.

AI insights may assist with organization and evaluation, but final decisions are always human-driven.

Your Rights as a Candidate:

At PTP, every candidate has the right to:

Request a non-AI interview path

Ask how your data is being used

Request access to transcripts or interview recordings

Request deletion of your AI-recorded interview

Receive clear, timely communication

Our goal is to ensure you feel respected, informed, and supported throughout your experience.

Our Commitment:

For more than 28 years, PTP has focused on putting people first candidates, consultants, employees, and clients.

We're committed to a hiring process that is:

• Transparent
• Compliant
• Equitable
• Powered by innovative technology that enhances not replaces human judgment

Welcome to the future of hiring at Peterson Technology Partners.

We're excited to learn more about you.

Equal Employment Opportunity:

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.