Microsoft 365 Technician

Description

We are looking for a Microsoft 365 Technician to join a growing IT services team supporting a wide range of business clients in Oklahoma. This contract-to-permanent position is ideal for a hands-on team member who can balance field service work with technical support, delivering dependable solutions across Microsoft 365, networking, servers, and end-user systems. The role involves frequent onsite support, strong customer interaction, and practical troubleshooting for both residential and commercial environments.

Responsibilities:
Deliver onsite technical support for residential and commercial customers, resolving issues related to internet connectivity, workstations, servers, and network infrastructure.
Install, diagnose, and repair cabling and internet equipment, including tasks that require working from ladders and handling physical hardware in the field.
Administer Microsoft 365 environments by supporting user onboarding, configuration, and issue resolution across Exchange Online, Teams, SharePoint, and OneDrive.
Maintain and support Azure-based services such as Azure AD, identity controls, and conditional access to help secure and manage client environments.
Troubleshoot a broad range of devices and platforms, including Windows systems, Mac computers, Apple devices, Android devices, and common business hardware.
Provide responsive help desk assistance with a clear, approachable communication style that builds trust with end users and clients.
Assist with break-fix service requests and client environment updates, including activities related to moving customer systems into managed service support models.
Document work performed, mileage, and technical findings accurately while coordinating effectively with internal teams and client stakeholders.

Requirements

5-7 years of experience in IT support, network administration, or a similar technical field.
Proven hands-on experience with Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
Working knowledge of Azure infrastructure, including Azure Active Directory, identity management, and conditional access policies.
Ability to troubleshoot servers, networks, workstations, and computer hardware in onsite client environments.
Strong customer service skills with the ability to communicate clearly and professionally with non-technical users.
Experience with break-fix support or managed services environments is highly valued.
Valid ability to travel between client sites using a personal vehicle and submit mileage for reimbursement.
Familiarity with technologies such as Active Directory, Cisco, Citrix, configuration management, and device deployment is preferred.

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