Desktop Support Analyst

Description

We are looking for an experienced Desktop Support Analyst to provide hands-on technical assistance in Dallas, Texas within a dynamic, detail-oriented office environment. This position plays a key role in keeping daily technology operations running smoothly by supporting end users across Microsoft platforms, business applications, and workplace devices. The ideal candidate brings strong troubleshooting ability, a service-focused mindset, and the confidence to work effectively with employees at all levels of the organization.

Responsibilities:

Provide second-level desktop and end-user support for a Microsoft-based environment, resolving issues involving Windows systems, Microsoft 365, and standard office technology.

Investigate and resolve problems related to hardware, software, and network connectivity to minimize disruptions and restore productivity quickly.

Assist remote employees with secure access and connection challenges, ensuring reliable support for off-site work.

Support essential business applications, including platforms used for time tracking, accounting, and other daily operational needs.

Coordinate printer and copier support by arranging vendor service, monitoring functionality, and managing supply needs.

Track hardware and software assets accurately, helping manage inventory records, device deployment, and replacement planning throughout the equipment lifecycle.

Respond to service desk requests in a timely manner, document resolutions clearly, and maintain a high standard of customer support.

Work collaboratively with internal teams and business stakeholders to address technical concerns and improve the end-user support experience.

Requirements

At least 5 years of hands-on IT support experience in a Microsoft-focused environment.
Strong working knowledge of Windows operating systems, including Windows 11, and Microsoft 365 tools and services.
Demonstrated ability to diagnose and resolve technical issues across desktops, laptops, peripherals, and common business applications.
Experience supporting users in an office setting with multiple software platforms and varying technical needs.
Familiarity with Active Directory, service desk ticketing processes, and general desktop troubleshooting practices.
Ability to communicate clearly and effectively while delivering support to employees across all organizational levels.
Highly organized with strong attention to detail and a collaborative, team-oriented approach to problem solving.
Experience with Microsoft 365 Admin Center or prior support within a legal or services environment is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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