Quality Analyst

Immediate need for a talented Quality Analyst. This is 06 months contract with potential for project extension opportunity with long-term potential and is location in Milwaukee, Wisconsin (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-13113

Pay Range: $23- $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Onsite 5 days a week for training. Hybrid afterwards could be potential depending on key factors.
• Parking: There is parking available, but there would be a cost
• Interview process: In person interviews are preferred.
• Training will require them to be onsite more.
• No OT available, Contractors are only allowed to work a maximum of 40 hours. Possibility of temp to perm if they are a good fit, but no guarantees.
• We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.
• As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders.
• We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service to our growing group of high profile clients and their shareholders.
• Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.
• Monitors and evaluates the quality of work as measured against timeliness, accuracy and productivity standards. Document quality issues, performance measures and quality improvements for management review.
• Provide information to assist in training and giving feedback to employees.
• Ensure proper application of and compliance with internal and regulatory standards, guidelines and procedures. Independently analyzes complex cases requiring high level analysis and expertise.
• Work is moderately complex and may fall outside established procedures.
• Verify all processing of shareholder transactions, both financial and non-financial, for accuracy and completeness.
• Analyze new account set ups and maintenance.
• review of shareholder correspondence for content, clarity, grammar and typographical errors and/or review of Contact Center transactions for caller verification.
• Communicate any transaction or reference discrepancies to appropriate parties.
• Resolve all quality control issues and maintain group work standards for volume and accuracy.
• Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Key Requirements and Technology Experience:

• Must have skills: Must have experience in Loan Operations or Loan Processing.
• Detail oriented, communication and collaboration, critical thinking/problem solving skills
• Preferred skills/education: Undergraduate degree in business or related field, or equivalent work experience required.
• High School diploma or equivalent client Global Fund Services (GFS) offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services.
• Undergraduate degree in business or related field, or equivalent work experience required.
• Good knowledge and understanding of products and services applicable to Mutual Funds.
• Effective verbal and written communication skills.
• Attention to detail required. Preferred Skills/Experience
• One to two years of experience in the quality analysis and measurement activities or in Mutual Fund operations.
• Good knowledge of the productivity and accuracy standards of Mutual Fund operations.
• Proficient computer skills, especially Microsoft Office applications.
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.

Our client is a leading Banking industry , and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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