Junior Incident Manager

Remote • Posted 6 hours ago • Updated 6 hours ago
Contract W2
Remote
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • incident management
  • ITSM
  • ITIL
  • ITSM frameworks
  • IT support
  • service desk
  • ITIL Foundation
  • government

Summary

We are hiring a Junior Incident Manager to support IT incident coordination for a Federal project. This role will focus on managing incident lifecycles, minimizing service disruptions, and ensuring timely resolution through collaboration with IT teams and stakeholders.

Key Responsibilities:

  • Coordinate end-to-end incident management and ensure quick resolution
  • Provide real-time status updates to stakeholders during incidents
  • Work with internal teams and vendors to restore services
  • Ensure compliance with ITSM/ITIL processes and SLAs
  • Identify process gaps and support continuous improvement initiatives

Required Skills:

  • 1 3 years of experience in IT support, service desk, or incident management
  • Familiarity with ITSM frameworks (ITIL preferred)
  • Experience with ServiceNow or similar ticketing tools
  • Strong communication and problem-solving skills

Qualifications:

  • Bachelor s degree in IT or related field (or equivalent experience)
  • Ability to obtain Secret Clearance
  • W2's ONLY

Nice to Have:

  • ITIL Foundation certification
  • Experience in government/DoD environments
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: zolva001
  • Position Id: 8950676
  • Posted 6 hours ago
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