Duty Controller

Scott Afb, IL, US • Posted 13 hours ago • Updated 13 hours ago

Full Time

On-site

USD $80,001.00 - 120,000.00 per year

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

IT Service Management
Adobe AIR
Program Management
Leadership
Cyber Security
Event Management
Service Level
SLA
Tier 1
Service Desk
SAP BASIS
Systems Analysis/design
Documentation
Training
Status Reports
Management
As-is Process
Business Analytics
Business Analysis
Security+
GSEC
SSCP
Customer Engagement
Network Support
Splunk
Cisco
McAfee
Microsoft
Linux
Solaris
Mergers and Acquisitions
DoD
Security Clearance
ITIL
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2610532

Location: Scott Afb, IL, US

Date Posted: 2026-03-23

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-Time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking Duty Controller for the Cyber Operations Center (CYOC) to support an IT Service Management effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will work on high-visibility or mission critical aspects of the program and performs all functional duties independently; oversees the efforts of less senior staff and/or is responsible for the efforts of all staff assigned to a specific job.

Responsibilities:

Coordinate Duty Controller staff responsible to coordinate with the Government Duty Officer (DO) and cyber security analysts identify and correlate problems affecting USTRANSCOM customers.
Coordinate staff responsible for Event Management to manage all events and associated lifecycle (detect, analyze, and control) as defined by the Event Management Process.
Coordinate staff responsible for Event Management activities to include Detection, Logging, Filtering, and Significance assessment.
Manage events following ITIL guidance to assess and document responses to each event such as automatic responses, Incidents, Problems, Changes or Alerts and Human Interventions.
Monitor processes to achieve established Service Level Agreements (SLA), Operational Level Agreements (OLA).
Perform Tier 1 support duties during hours when the Service Desk is closed, including answering user calls and creating incident tickets for follow-on resolution.
Travel to various sites on a quarterly basis, or as mission requirements dictate.
Provides extremely high-level subject matter proficiency for work described in the task.
Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.
Provides status reporting to management and customer.
Coordinate and deconflict all Authorized Service Interruptions (ASIs) across the command, ensuring synchronization with internal stakeholders and external mission partners

This position is shift work rotating 40 hours a week, over 7 day/24 hours.

Qualifications

Required Qualifications:

BA/BS degree with five (5) or more years of experience
DoD Secret clearance
One of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP
A Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR (e.g., Microsoft, Linux, Solaris, etc.)

Desired Qualifications:

MA/MS degree and eight (8) years or more experience
DoD TS/SCI clearance
ITIL Foundations V4 certification

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2610532
Posted 13 hours ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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