Role: IVR Software Developer
Location: Onsite in Cleveland, OH
W2 Position
Top Skill(s):
1. Java/J2EE strong expertise in backend development.
2. Spring MVC & Spring Boot, Micro Services
3. REST & SOAP Web Services
| Name | Required | Experience |
| Voice XML | Yes | 6 + Years | |
| Springboot Microservices | Yes | 6 + Years | |
| Contact Center Domain | Yes | 6 + Years | |
| Oracle SQL | Yes | 6 + Years | |
| J2EE | Yes | 6 + Years | |
| REST Web Services | Yes | 6 + Years | |
| Spring MVC | Yes | 6 + Years | |
| Struts | Yes | 6 + Years | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
Core Development Skills:
Java/J2EE strong expertise in backend development.
Microservices
Struts Framework understanding and experience maintaining legacy systems.
Spring MVC & Spring Boot for building scalable microservices and APIs.
REST & SOAP Web Services API creation and consumption.
JSON/XML data handling.
Front End : JavaServer Page for VoiceXML (JSV) and Java server page.
IVR/Telephony:
Understanding of IVR call flows, SIP
Experience with IVR platforms such as Genesys and cloud telephony (e.g., Twilio, Google Dialogflow).
Familiarity with speech recognition (ASR) and text-to-speech (TTS) engines
Database:
Strong SQL skills with Oracle and PostgreSQL.
Experience with stored procedures, indexing, and query optimization.
Build & Deployment:
CI/CD experience using Git, Maven, Jenkins, or similar tools.
Basic knowledge of Docker and cloud deployment (Google Cloud Platform).
Preferred Skills
Migration of IVR applications from monolithic Struts apps to Spring Boot microservices.
Knowledge of AI-driven conversational IVR solutions.
Years of Experience: 14.00 Years of Experience
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