Support Engineer - Support Engineer III

Job#: 3045631

Job Description:
Support Engineer - Support Engineer III

Location: North Reading, Massachusetts (Onsite)

COMPENSATION: $32 - $42 HOURLY

Role Overview

This position is responsible for the installation, maintenance, and troubleshooting of desktop computers, peripherals, software, and related systems. The role involves the timely resolution of issues affecting hardware, software, and user permissions, in addition to performing routine hardware maintenance.

Key Responsibilities

• Install, maintain, and troubleshoot desktop computers, peripherals, and software.
• Provide timely resolution for hardware, software, and user permission issues.
• Perform routine hardware maintenance and support.
• Work independently with minimal supervision while maintaining customer focus.
• Uphold high standards for self and others in all tasks.
• Demonstrate effective verbal and written communication skills.

Required Qualifications

Education: A BS Degree in computer science or a combination of equivalent education and relevant experience is required.

Experience: 7+ years of relevant work experience is required.

Technical Skills:

• Detailed knowledge of basic computer concepts, PC hardware, software troubleshooting, and workstation (desktop/laptop) hardware.
• Experience supporting Windows XP/7 and Server operating systems in a managed desktop environment.
• Solid knowledge of networks, including Ethernet, TCP/IP, and Windows Server networking.
• Basic working knowledge of Linux/UNIX systems (Red Hat preferable) at a user level.

Preferred Qualifications

• Experience supporting Macintosh OS X (10.4 & upwards).
• Microsoft MCSA/MCSE certification.
• Additional vendor administrator level certifications, such as Apple ACMT/ACSP and Cisco CCNA.

Work Environment

The role requires the ability to safely lift up to 50 lbs.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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