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Technical Account Manager

Minnesota, MN, US • Posted 30+ days ago • Updated 3 hours ago

Full Time

On-site

$80,000.00 - $120,000.00/yr

Brooksource

Fitment

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Job Details

Skills

Cloud Computing
Bilingual
Return On Investment
Artificial Intelligence
Collaboration
Technical Support
Account Management
Fluency
Spanish
English
Customer Support
Management
Customer Relationship Management (CRM)
Technical Writing
Documentation
Reporting
Microsoft Excel
Relationship Building
Marketing
Sales
Generative Artificial Intelligence (AI)
Data Extraction
Scripting
Command-line Interface
Insurance
FSA
Finance
Legal
Coaching
SAP BASIS
Military
Market Analysis
Law

Cloud Computing
Bilingual
Return On Investment
Artificial Intelligence
Collaboration
Technical Support
Account Management
Fluency
Spanish
English
Customer Support
Management
Customer Relationship Management (CRM)
Technical Writing
Documentation
Reporting
Microsoft Excel
Relationship Building
Marketing
Sales
Generative Artificial Intelligence (AI)
Data Extraction
Scripting
Command-line Interface
Insurance
FSA
Finance
Legal
Coaching
SAP BASIS
Military
Market Analysis
Law

Summary

Technical Account Manager
Minneapolis, MN
On-Site Role
$80,000 - $120,000 per year
ABOUT THE ROLE

Are you an expert in web platforms who thrives on building deep, strategic relationships with clients? Do you have a track record of using your technical knowledge to drive product adoption and enjoy shifting gears from troubleshooting complex technical issues to strategizing account growth? As a market leader in secure QR-code and digital product passport solutions, our platform connects billions of physical products to the cloud, enabling brands to protect, comply, and engage at scale. We are seeking a bilingual (English and Spanish) Technical Account Manager based in the Twin Cities to elevate our deployments and customer relationships. In this role, you will support enterprise clients, ensure optimal solution setup, resolve technical challenges, and drive product adoption and account growth. You will collaborate closely with Sales, Marketing, and Product teams, and play a key role in shaping our help center content and company culture.
WHAT YOU'LL DO

Own technical support for both day-to-day questions and complex issues for clients
Ensure customers have optimal solution setup and configuration aligned with their business goals
Identify and resolve technical challenges that prevent customers from achieving their goals or maximizing ROI
Build and maintain strong, long-term relationships as a trusted advisor and key point of contact for enterprise accounts
Conduct Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) for enterprise clients
Identify upsell and cross-sell opportunities by leveraging MEDDPICC insights and account configuration analysis
Implement and leverage advanced technical support tools and approaches, including AI solutions
Test new product features, communicate benefits to customers, and share product feedback with product and development teams
Develop and expand help center content, including step-by-step guides, tutorials, and best practices for customers
Collaborate with Sales, Marketing, and Product teams to ensure customer success and drive product adoption

WHAT YOU BRING

2-5 years of experience in technical support or technical account management
Fluency in written and spoken Spanish and English
Currently residing in or near the Twin Cities (Minneapolis area)
Experience in a start-up or scale-up environment
Proficient in customer support ticket management and CRM systems
Proficient in technical writing and/or Help Center documentation
Skilled in data organization, analysis, and reporting using Excel or Google Sheets
Strong relationship-building skills with internal and external stakeholders
Experience collaborating with Sales, Marketing, and Product teams
Passionate about contributing to a positive and inspiring company culture
Nice to have: Experience establishing new projects and teams; thrives in entrepreneurial environments
Nice to have: Familiarity with sales qualification methodologies such as MEDDPICC
Nice to have: Proficiency with generative AI tools for data extraction, analysis, and display
Nice to have: Experience using scripting and command-line tools to investigate customer issues

WHAT'S IN IT FOR YOU

Competitive medical, dental, and vision insurance plans
Health Savings Account (HSA) and Dependent Care FSA
Supplemental coverage options
401k plan with company match and full vesting upon eligibility
Paid time off, sick time, and paid company holidays
Employee Assistance Program (EAP) offering virtual counseling, financial and legal services, life coaching, and more
Opportunity to shape an inspiring and inclusive company culture

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Job Code: #LI-JM2

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10110651
Position Id: a1Wcv000000vXbxEAE
Posted 30+ days ago

Company Info

About Brooksource

Here at Brooksource, relationships are at the center of everything we do. Since 2000, we have established and maintained long-lasting relationships with our clients and consultants to create an unparalleled experience. Brooksource is a trusted services provider that specializes in delivering Engineering and IT solutions for Fortune 500 organizations through Experience-Driven Staffing, Professional Services, and Elevate, our Workforce Transformation program. As a certified partner for Salesforce, AWS, Microsoft, Google Cloud, and many other technology alliances, we are looking for professionals who want to be on the frontline of the latest trends in the industry.

We offer contract, contract-to-hire, and direct placement consultant opportunities, to provide a career path that can meet anyone's desires. The job search is hard, but you don’t have to do it alone! We know a successful partnership requires a good fit. Your personality, experience, and skill set are all important, contributing factors to that partnership. You can count on us to take the time to understand the type of technical and cultural fit that is right for you. As a Brooksource consultant, you will be provided with a comprehensive benefits plan, competitive compensation, and even paid time off!

Cyber Security Warning: Please be aware that all official Brooksource communications will ONLY come from emails displayed as [name]@brooksource.com. The use of any other domains is NOT an official Brooksource employee and could be fraudulent.

Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Partnerships:

Gold Microsoft Partner – Cloud Platform
Gold Microsoft Partner – Data Analytics
Silver Microsoft Partner – Data Platform
Silver Microsoft Partner – Security
Silver Microsoft Partner – Application Development
Silver Microsoft Partner – Data Center
AWS Partner
Salesforce Partner
Salesforce – Authorized Training Provider
Salesforce Talent Alliance Employer
Tableau Services Partner
Snowflake Partner
Google Cloud Platform (GCP) Services Partner

Awards (Extended):

Best Places to Work 2022, Charlotte Business Journal, 2022
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2021
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2020
Best Places to Work in Charlotte (#8 Small Business), Charlotte Business Journal, 2019
2019 Best Places Work in Kentucky, Kentucky Chamber of Commerce, 2019
Top Workplaces, Indy Star, 2019
Best Places to Work in Jacksonville, Jacksonville Business Journal, 2019
Best & Brightest Companies to Work For in the Nation, Best & Brightest, 2018
Top Work Places, Indy Star, 2018
Best Places to Work, Jacksonville Business Journal, 2018
Best Places to Work, Charlotte Business Journal, 2018
Best Places to Work in Kentucky (Small/Medium), Kentucky Society for Human Resource Management State Council and the Kentucky Chamber of Commerce, 2018
Milwaukee’s 2018 Best And Brightest Companies To Work For, Milwaukee's Best and Brightest Place to Work, 2018
Best Places to Work, Best Places to Work in Kentucky, 2017
Best Places to Work, Best Places to Work in Kentucky, 2016
Best Places to Work, Jacksonville Business Journal, 2016
Top Workplaces, The Indianapolis Star, 2016
Top Workplaces, Indianapolis Star, 2015
Best Places to Work, Charlotte Business Journal, 2015
Best Places to Work Atlanta, Atlanta Business Chronicle, 2014

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