Project Manager II

The purpose of this position is to be the primary IT liaison for the implementation of IT projects or IT activities

within larger City projects. The IT PM will work closely with the Business Relationship Manager (BRM) to ensure a valid transition from solution development into implementation. During implementation, the IT PM will be responsible for building and strengthening a collaborative and trusting relationship with the IT customers, ensuring IT solutions are implemented on or before agreed targets. The IT PM provides a consistent communication channel as customer requests are transitioned from solutions, to released and implemented services. Ensures that IT customers have a clear and unambiguous expectation of the major milestones and decision gates on the project timeline. This role involves a significant amount of articulate communication, project knowledge, and facilitation with all stakeholders.

DISTINGUISHING CHARACTERISTICS: II

This is the full journey level class within the IT Project Manager series. Employees within this class are distinguished from the (I level) by the performance of the full range of duties as assigned. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from level I, or when filled from the outside, have prior experience.

Facilitates and positively motivates project teams to solidify a sense of accountability for on-time, within budget project delivery.

20% - Acts as a change agent for ensuring that IT delivers excellent customer service. Concisely and effectively communicates progress, status and issues to the business and IT management. Shows initiative and acts independently to resolve problems, manages multiple priorities, and follows through on projects/tasks to completion.

20% - Contributes to near-term and long-term organizational planning and strategy. Tracks and manages project tickets/tasks to ensure timely and agreed implementations. Assists with User Acceptance Testing (UAT). Compiles plans and work assignments, facilitates and monitors work efforts, identifies resource trends and needs, and escalates functional, quality, or timeline issues appropriately.

Note - Time spent on each essential function will vary based on operational needs and is only intended to be an approximation over the course of a full year. Regular and predictable attendance is an essential function in the performance of this job.

Demonstrated skills, competencies, and knowledge required for this job are most often acquired through the following practical experience and level of academic education and training as suggested below.

Education: Bachelor's degree from an accredited college or university with major coursework in a related area of study.

Experience: Three years of full-time, professional experience in a related field.

Education and Experience Equivalency: One year of relevant work experience may be substituted for one year of required education (OR) one year of relevant academic coursework beyond the minimum requirement may be substituted for one year of required professional experience.

Certifications and Licenses: Must possess or be able to acquire the following certifications and/or licenses required in accordance with standards established by departmental policy. At this time, there are no required certifications and/or licenses required.

Technical Skills: Intermediate Skills and Knowledge: Work requires intermediate skills and knowledge in approaches and systems, which support the design and implementation of major programs and/or processes organization wide. Independent judgment and decision-making abilities are necessary to apply technical skills effectively.