HYBRID Charlotte, NC
Must have
- Technology Change Experience - 4+ years
- Hands-on experience supporting technology transformations
- PMO / Program Execution
- Experience 2+ years
- Experience working within or alongside a formal PMO
Preferred skills
M&A / Acquisition Integration
Experience 2+ years
Direct involvement in change management for mergers, acquisitions
Prosci / ADKAR or Equivalent
Certification - Formal change management training or certification
Software Skills required
Project / Program Management Tools
- Strong working experience with MS Project, Smartsheet, or similar enterprise PMO tools
- Ability to align change activities to integrated program plans, milestones, and dependencies
Collaboration & Communication Platforms
- Advanced use of Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint)
- Experience supporting enterprise wide communications via Teams channels, SharePoint sites, or intranets
Documentation & Knowledge Management Tools
- Experience creating and maintaining change artifacts using:
- SharePoint
- Confluence
Acquisition & Integration Change Support
Partner with M&A, Information Security and business leads to embed change management into acquisition timelines
Assess change impact across people, processes, and technology for acquired entities
Identify and manage change risks related to system integrations, operating model shifts, and cultural alignment
Stakeholder Engagement & Readiness
Identify key stakeholders within both the parent organization and acquired company
Conduct change readiness assessments for impacted teams
Facilitate regular stakeholder check-ins to surface resistance, concerns, or adoption blockers
Work with leaders to build visible sponsorship and messaging consistency
Communications Planning & Execution
Develop and manage communication plans
Draft communications such as:
Ensure messaging aligns with legal, T, and security requirements
Technology Change Adoption
Translate technical changes into user-friendly impacts and actions
Partner with IT to: Prepare users for system migrations, access
changes, and new controls. Reinforce behaviors related to security,
compliance, and data handling
Monitor adoption metrics and address resistance or usage gaps
Training & Enablement
Identify training needs driven by technology and process changes
Coordinate or develop: End-user training materials, Role-based learning paths, Job aids and
quick reference guides
Ensure training is timed appropriately around integration milestones
Support leaders and SMEs in delivering effective change enablement
Provide regular status updates and insights to program leadership
Metrics, Feedback & Continuous Improvement
Define and track change and adoption metrics (sentiment, readiness, usage, engagement)
Gather feedback from impacted users and leaders
Adjust change strategies based on feedback and integration progress
Document best practices for repeatable change playbooks Required
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