Project Manager - PERMANENT RESIDENT / CITIZENS / Only
Remote
The Project Manager is responsible for leading and managing business process design, discovery, and working sessions from planning through deployment. This role partners with business leaders, facilitators, and cross-functional stakeholders to define objectives, drive alignment, manage project timeline/schedule, mitigate risks, and ensure high-quality outcomes that support project goals and organizational priorities.
Planning and Session Preparation
• Define session objectives, scope, and success criteria in collaboration with business and project stakeholders.
• Develop comprehensive session plans, agendas, timelines, and expected deliverables.
• Identify required inputs, dependencies, and participant roles.
• Ensure pre-work activities, process documentation, and supporting materials are completed prior to sessions.
Stakeholder Management
• Establish and maintain relationships with business, technical, and operational stakeholders.
• Facilitate alignment across cross-functional teams to ensure participation and decision-making readiness.
• Lead communications regarding session objectives, expectations, outcomes, and next steps.
• Manage stakeholder expectations and resolve competing priorities.
Session Leadership and Facilitation
• Partner with lead facilitators to guide productive discussions and achieve session objectives.
• Drive decision-making and consensus-building across stakeholder groups.
• Ensure business requirements, pain points, opportunities, and design decisions are clearly documented.
• Validate that session outcomes align with project objectives and business needs.
Risk and Issue Management
• Proactively identify risks, dependencies, and potential obstacles affecting project outcomes.
• Develop mitigation strategies and contingency plans.
• Escalate critical issues to leadership and governance teams as required.
• Monitor and manage RAID logs throughout the project lifecycle.
Deliverables and Follow-Up
• Ensure all session outputs, recommendations, and decisions are documented and communicated.
• Review and approve final deliverables for completeness and quality.
• Coordinate stakeholder review and formal sign-off of recommendations and proposed solutions.
• Lead follow-up activities and ensure action items are completed on schedule.
• Monitor project performance, budget tracking, and status reporting for leadership and project stakeholders
Qualifications
• Bachelor's degree or equivalent experience.
• 5+ years of project management, business transformation, or process improvement experience.
• Strong facilitation, stakeholder management, and communication skills.
• Experience managing risks, issues, dependencies, and project governance activities.
• Proficiency with project management methodologies and tools.