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ITSM Lead/ServiceNow Lead (P&C and Accident & Health Insurance)-W2/C2C

Hybrid in New York, NY, US • Posted 8 hours ago • Updated 8 hours ago

Contract W2

6 Months

Hybrid

$65 - $70/hr

Tech Tandem Inc

Fitment

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Job Details

Skills

ITSM
ServiceNow
CMDB
Asset Management
P&C
Accident
Health Insurance

Summary

The IT Service Management (ITSM) Manager is responsible for leading the organization s ITSM capabilities, with ServiceNow serving as the core enterprise platform. This role combines ServiceNow platform ownership, people leadership, and strategic vision to drive operational maturity, service quality, and scalable ITSM processes. The ITSM Manager owns the ServiceNow roadmap, governs ITSM and CMDB processes, and leads a team and partners responsible for platform configuration, adoption, and ongoing improvement.

Key Responsibilities:

Own the ServiceNow ITSM and CMDB platform strategy, roadmap, and governance.
Lead enterprise ITSM processes including Incident, Problem, Change, Request, CMDB, and Asset Management.
Manage and develop the ITSM / ServiceNow team and oversee vendor partners.
Provide functional and architectural oversight for ServiceNow enhancements, integrations, and upgrades.
Ensure CMDB data quality, accuracy, and audit readiness through governance and controls.
Define and track ITSM performance metrics, dashboards, and continuous improvement initiatives.
Partner with Infrastructure, Service Delivery, Security, and business stakeholders to align ServiceNow capabilities with business needs.

Required Qualifications:

Bachelor s degree in Information Systems, Computer Science, or equivalent experience.
Demonstrated ServiceNow experience as a platform owner, ITSM lead, or lead administrator in an enterprise environment.
Hands-on knowledge of ServiceNow ITSM and CMDB sufficient to guide technical and process decisions.
Strong understanding of ITIL principles and service management best practices.
Experience leading teams and/or vendors delivering ITSM and ServiceNow services.
Strong stakeholder management, communication, and leadership skills.

Preferred Qualifications:

ITIL v4 certification.
ServiceNow certifications (System Administrator, Application Developer, or Implementation Specialist).
Experience deploying or scaling ServiceNow in a global or multinational organization.
Familiarity with infrastructure technologies, cloud environments, and enterprise integrations.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91172969
Position Id: 9001612
Posted 8 hours ago

Company Info

About Tech Tandem Inc

Founded in Austin, Texas, Tech Tandem helps corporations hire qualified candidates for their many recruitment needs. With global resources in Bangalore, India, we provide comprehensive staffing solutions worldwide.

Our Mission

Tech Tandem is a leading provider of IT staffing and strategic talent solutions. Our mission is to help organizations build high-performing teams by providing top-quality talent, industry expertise, and comprehensive support services.

Our Vision

To be the preferred strategic partner for our clients in building high-performing IT teams that drive business success through innovative and tailored staffing solutions.

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Contact the job poster

Deepak Chouhan

Recruiter @ Tech Tandem Inc

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