Account Manager / Full Desk Recruiter (IT Staffing)

Job Title: Account Manager / Full Desk Recruiter (IT Staffing)

Location: New Jersey (Onsite / Hybrid)
Employment Type: Full-time

About the Role

We are seeking a highly motivated Account Manager / Full Desk Recruiter with proven experience managing client relationships and full-cycle recruiting within the US IT staffing industry. This role requires a strong balance of account management, client interaction, and hands-on recruiting, making it ideal for someone who thrives in a fast-paced, delivery-focused environment.

Client-facing experience is mandatory, as this role serves as the primary point of contact for assigned client accounts.

Key Responsibilities

Account Management (Client-Facing)

• Serve as the primary relationship manager for assigned client accounts
• Conduct regular client calls to understand hiring needs, priorities, and workforce planning
• Manage job intake, expectations, SLAs, and delivery timelines
• Coordinate interviews, feedback, offers, and onboarding activities
• Ensure high client satisfaction through consistent communication and quality delivery

Full Desk Recruiting

• Handle full-cycle recruiting for contract, contract-to-hire, and permanent positions
• Source, screen, interview, and submit qualified IT candidates
• Being able to sell IT Staffing Services to new prospects as well as existing clients.
• Sell and recruit across technology skill sets including:
• Cloud (AWS, Azure, Google Cloud Platform)
• Data / Analytics
• Cybersecurity
• Enterprise Applications (Salesforce, SAP, ServiceNow)
• Ensure high-quality submissions within defined turnaround times (TAT)
• Manage candidate experience from initial contact through placement and onboarding

Collaboration & Operations

• Work closely with sales, recruiting, and operations teams to ensure seamless delivery
• Maintain accurate records in ATS/CRM systems
• Ensure compliance with client, MSP/VMS, and internal processes
• Support account growth through consistent performance and relationship building

Required Qualifications

• 3+ years of experience in IT Staffing or IT Consulting Services company as an Account Manager, Full Desk Recruiter, or a similar role
• Strong client-facing experience managing US-based clients
• Proven ability to manage multiple requisitions across different clients
• Solid understanding of US staffing models (W2, C2C, Contract, Contract-to-Hire, Permanent)
• Must be willing to work from Somerset, NJ office for 3-5 days in a week.
• Excellent communication, stakeholder management, and negotiation skills

Preferred Qualifications

• Experience working with Direct clients and MSP/VMS platforms (Fieldglass, Beeline, etc.)
• Ability to identify upsell or account expansion opportunities
• Experience managing mid-market or enterprise client accounts

Why Join Us

• Stable client base with consistent demand
• Competitive compensation with performance-based incentives
• Opportunity to own accounts end-to-end
• Collaborative team culture with growth opportunities