Network Operations Engineer
Horizontal Talent
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Job Details
Skills
- Network Operations
- Cloud Computing
- Reporting
- Collaboration
- NOC
- System On A Chip
- Incident Management
- Enterprise Networks
- IaaS
- Database
- TCP/IP
- DNS
- Dragon NaturallySpeaking
- Authentication
- SSL
- TLS
- Grafana
- Communication
- ServiceNow
- JIRA
- IO
- Scripting
- Python
- Bash
- Linux
- ITIL
- Service Management
- Computer Networking
- Network+
- Security+
- Cisco Certifications
- JNCIA
- Recruiting
- Artificial Intelligence
Summary
Responsibilities
- Monitor networks, cloud environments, databases, DNS, and authentication services to help maintain service health around the clock.
- Act as a first responder for alerts, investigating issues and triaging incidents as they arise.
- Escalate complex problems to the appropriate engineering teams using established procedures and response paths.
- Document incidents, shift activity, and service status clearly for handoffs and reporting.
- Participate in escalation calls and collaborate with technical teams to support troubleshooting and resolution.
- Contribute observations and recommendations during incident reviews to help strengthen long-term reliability.
- 5+ years of experience in a NOC, SOC, TechOps, or similar structured operations environment.
- Strong understanding of incident management processes, service levels, and operational escalation practices.
- Hands-on experience monitoring enterprise networks, cloud infrastructure, and critical databases.
- Working knowledge of TCP/IP, DNS, authentication services, SSL/TLS, and core networking concepts.
- Experience using observability or monitoring platforms such as Grafana, Datadog, Kentik, Logic Monitor, or similar tools.
- Excellent written and verbal communication skills, especially in fast-paced or high-pressure situations.
- Ability to work 100% on-site in Scottsdale, AZ and support a shift that includes at least one weekend day each week, as well as holiday coverage when scheduled.
- Experience with incident and ticketing platforms such as PagerDuty, Opsgenie, ServiceNow, JIRA, or Incident.io.
- Basic scripting skills in Python or Bash to support operational tasks.
- Solid Linux fundamentals.
- Familiarity with ITIL or similar service management frameworks.
- Relevant networking certifications such as Network+, Security+, CCNA, or JNCIA.
Horizontal Talent is committed to fostering an inclusive, respectful, and equitable hiring process where every candidate has the opportunity to be considered fairly. We value diverse perspectives and welcome applicants from all backgrounds who can contribute to a collaborative and supportive team environment.
By applying for this position, you acknowledge and agree that Horizontal Talent may contact you regarding your application using automated technology, including phone calls, SMS/text messages, or email, which may be delivered by our virtual AI recruiter, Alex.
- Dice Id: 10123528
- Position Id: 75403
- Posted 1 day ago
Company Info
About Horizontal Talent
Horizontal Integration offers two service lines. Our staffing agency places IT, digital and creative talent in both contract and permanent roles. Our digital agency provides digital marketing strategy and technology consulting on a project basis. Many of our clients take advantage of both service lines.
We are a certified Minority Business Enterprise, with more than 200 employees across our offices in Minneapolis, Denver, Dallas and Vadodara, India. We ve been consistently growing and profitable since the company was founded in 2003.
Honors:
Recognized as a "2009 Best Place to Work" by Minneapolis/St.Paul Business Journal.
Fact:
Our people and our organization are deeply rooted in IT and interactive marketing.
Horizontal is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status, or any other protected classification under federal, state or local law.
In addition, Horizontal will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact us. All applicants applying must be legally authorized to work in the country of employment.
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