Job Title: ServiceNow HRSD Architect
Location: Tysons Corner, VA (Hybrid / Remote)
Duration: Fulltime
ServiceNow Solution Architect - HR Service Delivery (HRSD)
Job Summary:
We are seeking a ServiceNow HRSD Solution Architect to design, implement, and enhance enterprise HR Service Delivery solutions supporting the U.S. Department of Justice (DOJ). The ideal candidate will have strong hands-on HRSD experience, including Employee Center, HR Case Management, workflows, integrations, scripting, and APIs.
Responsibilities:
- Design and implement end-to-end ServiceNow HRSD solutions.
- Configure Employee Center, HR Case Management, HR workflows, SLAs, routing, and related HRSD capabilities.
- Design and implement integrations between HRSD and external HR, identity, and business systems.
- Develop and troubleshoot ServiceNow solutions using scripting, REST/SOAP APIs, and Flow Designer.
- Work directly with HR and business stakeholders to gather requirements and translate them into scalable solutions.
- Support enhancements and modernization efforts to replace or retire legacy HR systems.
- Support ServiceNow AI capabilities, including Now Assist, within HR service delivery.
- Provide technical guidance for roadmap, releases, integrations, and continuous improvement.
- Ensure HRSD solutions address security, data privacy, usability, and accessibility requirements.
Required Qualifications:
- 5-7 years of experience managing ServiceNow environments for a U.S. Federal Government agency.
- Strong hands-on ServiceNow HRSD implementation and configuration experience.
- Experience with Employee Center and HR Case Management.
- Experience with HR workflows, Flow Designer, SLAs, case routing, and HR service delivery processes.
- Strong experience with ServiceNow scripting and REST/SOAP APIs.
- Experience designing and implementing enterprise integrations.
- Strong understanding of HR service delivery processes and employee lifecycle management.
- Excellent communication and stakeholder management skills.
Required Certifications:
· ServiceNow Certified Technical Architect (CTA)
· ServiceNow Certified Implementation Specialist - HR Service Delivery (CIS-HRSD)
Preferred Qualifications:
- Federal Government HRSD implementation experience.
- Experience with ServiceNow Now Assist or other AI capabilities.
- Experience replacing or migrating legacy HR systems to ServiceNow HRSD.
- Experience handling HR data privacy and PII.
- Experience with Employee Center Pro or Employee Journey Management.
- Experience with Section 508 and employee-facing portal accessibility.
- Human-Centered Design or usability testing experience.
Clearance:
U.S. Citizenship required. Must be able to obtain and maintain the applicable federal Public Trust suitability determination.
Work Location:
Remote within the United States, with occasional onsite or travel requirements as needed.
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