Job Title: End User Computing Analyst
Job Location: Cary, NC / Jacksonville, FL
Job Type: Full Time / Perm / Direct Hire
Job Overview:
Requirement/Must Have:
- 5+ years of experience.
- Basic knowledge of Windows OS (Windows 10/11) patch lifecycle and update mechanisms.
- Familiarity with SCCM/MECM, Microsoft Intune, or WSUS for endpoint patch deployment.
- Exposure to ITSM platforms ServiceNow, Remedy, or equivalent.
- Understanding of Active Directory and Group Policy basics.
- Basic scripting exposure (PowerShell or Batch) for patch status queries.
- Awareness of vulnerability scanning tools (Qualys, Nessus, Tenable).
- Ability to read compliance and deployment reports from patch management dashboards.
- Strong verbal and written communication skills.
- Ability to follow documented SOPs and checklists accurately.
- Time management capable of handling multiple patch deployment tasks concurrently.
- Basic analytical skills to identify and report patch deployment anomalies.
- Willingness to work in shifts / on-call rotations.
Responsibilities:
- Deploy OS (Windows 10/11) and third-party application patches to end-user devices via SCCM / Microsoft Intune / WSUS as per the approved patch schedule.
- Monitor patch compliance dashboards and generate daily/weekly compliance reports.
- Identify non-compliant devices and initiate remediation actions or escalate to L2.
- Coordinate with end-users and helpdesk to schedule patch windows with minimal disruption.
- Maintain patch deployment records and update ITSM tickets (ServiceNow / Jira) accurately.
- Perform pre-patch and post-patch health checks on targeted endpoints.
- Assist in testing patches in a non-production environment before wide deployment.
- Follow the patch management SOP, CAB process, and change management guidelines.
- Support vulnerability scan tool outputs (Qualys / Tenable) and cross-reference with missing patches.
- Escalate failed deployments, critical patch failures, or zero-day situations to L2 promptly.
Nice to Have:
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD-100/MD-101).
- CompTIA A+ or CompTIA IT Fundamentals (ITF+).
- ITIL 4 Foundation.
Skills:
- Windows.
- SCCM.
- PowerShell.
- Microsoft Intune.
- WSUS.
- ServiceNow.
- Jira.
- Active Directory.
- Group Policy.
- Qualys.
- Tenable.
- Nessus.
Qualification And Education:
- 5+ years of experience in IT Infrastructure or End User Computing.
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Benefits
Our Benefits Include:
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Health Savings Account (HSA)
- Disability Insurance (Short-Term and Long-Term)
- Life and AD&D Insurance
- Paid Sick Leave (where required by applicable state or local law)
- Supplemental Insurance Plans
- Identity Theft Protection
- Pet Insurance
- Employee Wellness Programs
- Employee Assistance Program (EAP)
- Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.
About Cynet Systems
Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
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