IT Support / Help Desk Technicians

Announcement

Details

Open Date
08/10/2026

Requisition Number
PRN45879B

Job Title
IT Support / Help Desk Technicians

Working Title
IT Support / Help Desk Technicians

Career Progression Track
S00

Track Level
S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support

FLSA Code
Nonexempt

Patient Sensitive Job Code?
No

Standard Hours per Week
40

Full Time or Part Time?
Full Time

Shift
Day

Work Schedule Summary

VP Area
U of U Health - Academics

Department
01502 - Department of Biochemistry

Location
Campus

City
Salt Lake City, UT

Type of Recruitment
External Posting

Pay Rate Range
$21.00 - $30.00 DOE

Close Date
11/09/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department's research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.

Responsibilities

• Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
• Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
• Install and support licensed and internal software/hardware.
• Track computer hardware and software assets.
• Assist with provisioning/deprovisioning access and accounts.
• Maintain printers and coordinate service repairs.
• Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
• Escalate issues as necessary to tier 2/manager or appropriate team/group.

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

IT Support / Help Desk Technician, I: Requires little to no related experience.

IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.

IT Support / Help Desk Technician, III: Requires 3+ years of related experience.

IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.

Preferences

• Some familiarity with Windows and macOS, especially troubleshooting common issues
• Experience using ticketing systems (e.g. ServiceNow, Jira, etc)
• Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)

Type
Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non-Discrimination page.

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As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.