Project Manager Fraud Operations & Issue Remediation

Job Title

Project Manager Fraud Operations & Issue Remediation

Job Summary

We are seeking a Project Manager with strong Fraud Operations experience to drive execution of fraud-related initiatives and lead remediation of internally identified and audit-identified issues. This role is execution-focused and requires the ability to manage detailed project plans, coordinate day-to-day activities across teams, and ensure timely closure of issues in alignment with regulatory and internal standards.

The ideal candidate has hands-on experience in fraud operations and a strong understanding of regulatory requirements, with a proven track record of managing remediation efforts from identification through validation and closure.

Key Responsibilities

Project Execution & Delivery

• Manage fraud-related projects from initiation through completion, ensuring delivery against defined scope, timelines, and quality standards.
• Develop and maintain detailed project plans, task-level tracking, dependencies, and milestones.
• Coordinate day-to-day execution across Fraud Operations, Compliance, Risk, Technology, and Audit teams.
• Identify, track, and escalate project risks, issues, and blockers.

Issue Remediation Management

• Lead remediation efforts for internally identified issues and audit-identified findings related to fraud operations.
• Track issues through the full remediation lifecycle, including root cause analysis, corrective action planning, implementation, and validation.
• Ensure remediation activities meet regulatory, policy, and audit expectations.
• Maintain clear documentation and evidence to support issue closure and audit validation.

Fraud Domain & Regulatory Support

• Apply strong understanding of the fraud industry, including detection, prevention, investigation, and claims processing.
• Support initiatives related to:
• Fraud claims and disputes
• Regulation Z requirements
• Claim resolution processes
• Fraud detection and prevention controls
• Client authentication and identity verification
• Partner with compliance and risk teams to ensure alignment with applicable regulations and internal policies.

Reporting & Stakeholder Communication

• Provide regular project status updates, including progress, risks, issues, and remediation outcomes.
• Prepare clear, concise reporting for project stakeholders and leadership.
• Support governance routines such as working group meetings, issue review sessions, and audit touchpoints.

Required Qualifications

• Proven experience as a Project Manager in Fraud Operations, Risk, Compliance, or Financial Crimes environments.
• Hands-on experience managing issue remediation, including audit or regulatory findings.
• Strong understanding of fraud operations, claims processes, and fraud control frameworks.
• Working knowledge of Regulation Z and fraud-related regulatory requirements.
• Strong organizational skills with the ability to manage multiple, detailed work efforts simultaneously.

Preferred Qualifications

• Experience in financial services, banking, or payments environments.
• Familiarity with audit lifecycle, control testing, and remediation validation processes.
• Experience working in highly regulated environments.
• PMP, CAPM, or equivalent project management certification (preferred, not required).

Key Skills

• Project execution & delivery
• Issue and remediation management
• Fraud operations & controls
• Regulatory compliance (Reg Z)
• Risk and audit coordination
• Stakeholder communication
• Documentation & evidence management