Application Security Program Manager Fraud & Claims

Job Title

Application Security Program Manager Fraud & Claims

Job Summary

We are seeking an experienced Program Manager with a strong background in Fraud and Fraud Technology to support an Application Security Program with a specific focus on credit card claims, claim resolution, and Regulation Z requirements. This role bridges fraud operations, application security, and regulatory compliance, ensuring security initiatives align with claims processes and consumer protection obligations.

The ideal candidate understands how fraud technology, claims workflows, and application security controls intersect, and can lead structured programs while partnering across Fraud, Security, Compliance, Technology, and Audit teams.

Key Responsibilities

Program Management & Execution

• Lead application security initiatives impacting fraud and claims platforms, organizing work into clearly defined workstreams.
• Develop and maintain integrated program plans, milestones, dependencies, and risk tracking.
• Coordinate delivery across Application Security, Fraud Operations, Fraud Technology, Compliance, Risk, and Engineering teams.

Fraud & Claims Domain Focus

• Apply deep knowledge of fraud operations and fraud technology, with specific emphasis on:
• Credit card claims and disputes
• Claim resolution workflows and SLAs
• Regulation Z consumer protection requirements
• Ensure application security controls support timely, compliant claims handling and dispute resolution.

Regulatory & Issue Management

• Manage remediation of internally identified issues and audit-identified findings related to claims systems and fraud applications.
• Partner with compliance and legal teams to ensure alignment with Regulation Z and other applicable consumer protection regulations.
• Track issues through remediation, validation, and formal closure.

Application Security Alignment

• Work with Application Security teams to embed security requirements into fraud and claims applications.
• Ensure secure design and control implementation does not negatively impact claims resolution timelines or customer experience.
• Support risk assessments and security reviews for fraud-related applications.

Reporting & Governance

• Provide clear, consistent reporting on program status, risks, regulatory impacts, and remediation progress.
• Prepare materials for leadership, risk committees, and audit reviews.
• Support governance forums and stakeholder review sessions.

Required Qualifications

• Proven experience as a Program Manager or Senior Project Manager within Fraud, Fraud Technology, or Financial Crimes environments.
• Strong background in credit card claims and dispute resolution.
• Working knowledge of Regulation Z requirements as they relate to fraud and consumer claims.
• Experience managing issue remediation, including audit or regulatory findings.
• Ability to translate fraud and regulatory requirements into structured, executable programs.

Preferred Qualifications

• Experience supporting application security or technology risk programs.
• Background in banking, payments, or fintech environments.
• Familiarity with fraud platforms, claims systems, or case management tools.
• Strong executive communication and cross-functional leadership skills.

Key Skills

• Program & workstream management
• Fraud operations & fraud technology
• Credit card claims & disputes
• Regulation Z compliance
• Issue remediation & audit management
• Application security coordination
• Stakeholder & executive reporting