Title: Systems Administrator - ESM Tools
Location: 2825 Lone Oak Pkwy, Eagan, MN (1 Day Remote)
Schedule: Monday – Friday 8 a.m. – 4:00 p.m. (Remote: 1 Day)
Description:
Maintains and supports the integrity of a variety of operating system environments (i.e.. Windows, Linux, etc.) and various computer systems.
Duties include the following: administer, install, and troubleshoot issues; perform system maintenance tasks such as system back-up, recovery and file maintenance.; schedule, install, and test system software upgrades; configure software and resolve technical problems; monitor and maintain software licensing and maintenance agreements.
Position Summary:
We are seeking an ESM Linux Monitoring Engineer to support and improve enterprise monitoring and incident response operations. This role is responsible for maintaining monitoring platforms, improving alert quality, supporting integrations, and helping ensure service reliability across Linux and cloud environments. The ideal candidate has hands-on experience with Zabbix, AppDynamics, Everbridge, API integrations, and Python automation.
Key Responsibilities:
- Administer and support Zabbix monitoring for Linux servers, applications, and infrastructure services.
- Configure and tune AppDynamics dashboards, health rules, and alerts for application visibility.
- Support Everbridge integrations and notification workflows for incident escalation and response.
- Monitor cloud services using native cloud monitoring tools and integrate data into enterprise monitoring workflows.
- Build and maintain API-based integrations between monitoring, ticketing, and notification systems.
- Develop and maintain Python scripts for monitoring automation, alert enrichment, and operational reporting.
- Perform basic Linux troubleshooting for monitoring agents, connectivity, system resources, and service health.
- Participate in incident triage and post-incident review activities to improve alert quality and reduce noise.
- Document runbooks, monitoring standards, and operational procedures.
Required Qualifications:
- 3+ years of experience in IT monitoring, NOC, SRE support, or infrastructure operations.
- Practical experience with Zabbix administration or a similar Linux/Windows monitoring software.
- Exposure to AppDynamics or a similar APM platform.
- Exposure to Everbridge or a similar incident notification platform.
- Working knowledge of cloud monitoring concepts in AWS, Azure, or Google Cloud Platform.
- Experience consuming or integrating REST APIs.
- Basic Python scripting ability for automation tasks.
- Basic Linux skills including CLI usage, log review, process/service checks, and network basics.
- Strong communication and documentation skills.
Preferred Qualifications:
- Experience with ticketing integrations and ITSM workflows.
- Experience with alert correlation, deduplication, and event management practices.
- Familiarity with monitoring-as-code concepts and version control.
- Experience supporting on-call operations or incident command workflows.
Success Indicators (First 6-12 Months):
- Improved monitoring coverage and reduced false-positive alerts.
- Stable operation of Zabbix, AppDynamics, and Everbridge workflows.
- Delivery of API and Python automations that reduce manual operational effort.
- Clear operational documentation and stronger incident response consistency.
Education Requirements:
A minimum of three (3) to seven (7) years’ relevant experience.
A degree from an accredited College/University in the applicable field of services is required. If the individual’s degree is not in the applicable field then four (4) additional years of related experience is required.
Additional Provisions
Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
Once candidate’s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
Candidate must have lived in the United States for the past 5 years.
Cannot have more than 6 months’ travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)
All overtime must be pre-approved in writing by the client manager or his/her designated representative.
Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time.
The enforced dress code is business casual, i.e., collared shirt with slacks for men, no skirts above the knee for women.
Hours of support:
The standard work week for contract staff will be 5 days a week and 8 hours per day preferable Monday through Friday.
Contract staff may be required to travel to support business efforts.
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