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Helpdesk Specialist

Columbia, SC, US • Posted 6 hours ago • Updated 5 hours ago

Full Time

On-site

Depends on Experience

Hansen Talent Group

Fitment

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Job Details

Skills

Summary

Hansen Talent Group has a new Helpdesk position supporting a large IT company. This is an ideal role for junior IT professionals looking for opportunities to help them launch their technical careers!

The help desk specialist will be responsible for supporting end-users' technical needs across the enterprise, troubleshooting complex hardware and software issues and triaging outages and alerts.

Duties:

Respond to incoming tickets, emails, chats, and phone calls regarding technical issues and inquires. Actively work to understand the end-user's concerns and work with them to solve the issue.
Troubleshoot technical concerns and document actions taken within ticketing system.
Unlock accounts and reset passwords in Active Directory.
Troubleshoot MS 365 access and performance.
Troubleshoot client VPNs and escalate to the appropriate networking team when required.
Monitor system and network logs to identify any potential issues or concerns, diagnosis and troubleshoot as required. Escalate when appropriate.
Contribute to Knowledge-Base Article development for client and end-user environments.

Qualifications:

Hands-on experience troubleshooting hardware and software
Knowledge of Active Directory, MS 365, and VPNs

#IND1

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91004062
Position Id: 26-00412
Posted 6 hours ago

Company Info

About Hansen Talent Group

Hansen Talent Group partners with clients to achieve a deep understanding of the environment and technology initiatives; our goal is to provide our clients with highly qualified, highly motivated technology professionals who make an immediate positive impact on productivity.

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