System Network Administrator II

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

Jack Henry is actively seeking a System Network Administrator to join a high-performing, welcoming team that loves what they do and has fun doing it. This role blends network administration with broader system responsibilities and includes direct interaction with credit union clients for server upgrades, environment support, and troubleshooting. You'll utilize cutting-edge tools and technologies to analyze and resolve complex server, network, and customer issues in a fast-paced environment. Success in this position requires an analytical mindset, adaptability, and the ability to provide effective solutions quickly.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

The salary range for this position is $59,750-$74,750 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

Implementing system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
Testing of POS peripherals and communication equipment required for implementations including printers, scanners, terminal servers, and signature pads.
Administer AIX servers, including printing support, network configuration, and performance tuning and troubleshooting.
Perform server upgrades, including data and configuration migration.
Perform coordinated server and data center move projects.
Analyze and troubleshoot network issues and provide recommendations using ping, traceroute, nslookup, ARP, and Wireshark.
Provide leading phone/virtual support to customers using proper prioritization, documentation, and case/queue management.
Assist with special projects as assigned by management.
May perform other job duties as assigned.

What you'll need to have:

Minimum of 2 years of experience in a Network or Server Support, Administration role.
Must have experience troubleshooting and supporting customers.
Must have ability to work weekend and afterhours as the business need dictates.
Must be available for on call rotation.
Must be able to travel up to 30%.

What would be nice for you to have:

Ability to quickly adapt to and learn new technologies.
Proficient in practical, WAN/LAN communication troubleshooting.
Infrastructure equipment installation and configuration experience.
PC/desktop/peripheral support experience.
Strong experience with server implementation and troubleshooting.
UNIX/Linux command-line administration experience (AIX preferred).
Basic knowledge of Windows servers administration.
Basic concept of virtualization
Microsoft SQL server administration experience is a plus.
Microsoft Active Directory administration experience is a plus.
Credit Union or Banking Industry experience is a plus.
Bachelor's degree with an MIS emphasis or equivalent experience.
Network+ or A+ certification or equivalent network/infrastructure support experience.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: " Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.