Immediate need for a talented Fraud Specialist/Fraud Operations Specialist I . This is a 12 months contract opportunity with long-term potential and is located in Overland Park, KS (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-02528
Pay Range: $20 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- This role will be hybrid, 3 days office/2 days remote after training is complete.
- Hours of operation Mon-Fri 930-630 CST and Saturday 8:00AM to 5:00PM CST. Training hours will be 8:00-5:00 CST.
- Must be able to work flexible schedule including nights, weekends and holidays.
- Reviews, identifies, and deters fraudulent activity.
- Takes inbound calls and referrals from victims of fraudulent activities.
- Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
Key Requirements and Technology Experience:
- Key Skills;At least 1-year relevant experience required. Conduct in depth analysis and/or investigations to identify and manage fraudulent activities.
- This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels.
- Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Client
- Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions.
- Research and/or notifies appropriate internal staff for customer verification or legal action.
- Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage.
- Investigates and responds to fraud escalations. Establishes and improves fraud-related process.
- Identifies issues and recommends solutions on team projects.
- Please mention Key Requirements
- Must have excellent conversational skills in English
- Experience navigating multiple computer screens and programs while interacting with customers on the phone.
- High School diploma or equivalent
- One year experience operating a computer in a Windows based environment
- One year experience in fraud, customer service or a call center environment Technology Requirements (I.E Programs, systems, etc) Phone skills, typing skills and good communication skills What does a typical day look like? (daily tasks) Phone calls, using slack to communicate to the team and reviewing documents to validate identity Preferred background/prior work experience? Customer service and call center skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Our client is a leading Telecom Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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