Location: Irving, TX
Salary: $81.00 USD Hourly - $87.00 USD Hourly
Description: Senior Change Manager - Merchant ServicesLocation: Irving, TX (Preferred)
Alternate Location: Charlotte, NC
Work Model: Hybrid - 3 days onsite per week
Travel: Up to 5% domestic travel
Contract Type: Contingent / Contract
Extension Potential: Based on performance and business need
Conversion Potential: Based on performance and business need
About the RoleWe are seeking a highly experienced Senior Change Manager to support enterprise transformation initiatives within Merchant Services. This role is responsible for leading change management execution across complex programs and multiple stakeholder groups within a fast-paced financial services environment.
The ideal candidate is an experienced change leader who can drive execution, facilitate governance forums, communicate effectively with executives, and influence cross-functional teams. This role requires a proactive, self-directed professional who thrives in highly visible environments and can operate with minimal supervision.
This is not a strategy-focused role. Success in this position requires strong execution, operational discipline, and the ability to drive workstreams forward independently.
Key Responsibilities- Lead end-to-end change management activities supporting large-scale Merchant Services transformation initiatives.
- Drive stakeholder engagement, communications, readiness, training alignment, and adoption activities.
- Facilitate governance routines, including large-scale tollgate forums with 40+ participants across multiple leadership levels.
- Partner with executive leaders, program teams, and cross-functional stakeholders to ensure organizational alignment and successful delivery.
- Develop concise executive communications, presentations, status updates, and leadership materials.
- Translate complex concepts into clear, actionable messaging for both technical and non-technical audiences.
- Manage competing priorities in a highly matrixed environment while maintaining strong attention to detail and execution quality.
- Navigate conflict effectively and build consensus across diverse stakeholder groups.
- Operate independently with a high level of accountability, initiative, and ownership.
- Ensure adherence to established governance, risk, and change management processes.
Minimum Qualifications- 6+ years of change management experience within large enterprise environments.
- 5-6+ years of banking or financial services experience.
- 3+ years of Merchant Services or Merchant Banking experience.
- 4-6 years of executive communications experience.
- 4-6 years of project and/or program management experience.
- Proven experience facilitating governance and executive-level forums.
- Demonstrated ability to work effectively with all levels of management, including senior leadership.
- Strong written, verbal, and presentation communication skills.
- Ability to drive execution with minimal oversight in a fast-paced environment.
Preferred Qualifications- Experience supporting enterprise transformation initiatives within Merchant Services organizations.
- Strong executive presence with the ability to influence without direct authority.
- Demonstrated success leading through ambiguity and organizational change.
- Experience coaching or guiding teams in complex environments.
- Strong problem-solving and conflict-resolution capabilities.
- Highly organized, proactive, and process-oriented mindset.
Technical Skills- Advanced proficiency in Microsoft PowerPoint, Excel, and Word.
- Experience creating executive-level presentations and concise reporting materials.
- SharePoint experience, including document management and communication publishing.
- Strong overall technical aptitude and ability to quickly learn new tools and systems.
Candidate ProfileThe ideal candidate is:
- Self-motivated and execution-focused
- Professional, collaborative, and adaptable
- Assertive yet respectful in communication style
- Detail-oriented with strong organizational discipline
- Comfortable operating in highly visible environments
- Capable of driving results independently while partnering effectively across teams
Additional Notes- Candidates must submit a polished, error-free resume.
- Resumes should clearly demonstrate accomplishments, ownership, and measurable outcomes.
- Candidates should highlight direct contributions and execution experience rather than high-level strategic concepts.
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