Job Description:
***Crop to Crop resumes are accepted
Location Requirement: Remote with the option of hybrid work on occasion. Candidate MUST be a CURRENT WI resident. No relocation allowed.
The School of Medicine and Public Health's (SMPH) Office of Informatics and Information Technology
(IIT) is looking for an experienced ITSM Engineer/Business Analyst with expertise in Atlassian Cloud
products (Jira Service Management, Jira Software, Confluence) to join our growing IT team.
The ideal candidate will have 4-7 years of experience working in IT Service Management (ITSM) environments, managing and optimizing ITSM tools, and implementing solutions to enhance service delivery. This role offers the opportunity to work with cutting-edge technology while collaborating with cross-functional teams to improve business processes and service management practices.
Required qualifications Experience:
- 4-7 years of experience in ITSM engineering and/or business analytical role, with a focus on Atlassian Cloud products (Jira Service Management, Jira Software, Confluence, etc.).
Technical Expertise:
- Hands-on experience in Jira Service Management configuration and customization, including workflow design, SLA configuration, and automation rules.
- Strong understanding of ITIL frameworks and their application in ITSM processes.
- Experience in integrating Atlassian tools with other IT management systems.
- Solid understanding of system administration and application support.
Tools & Technologies:
- Proficiency in Atlassian products, particularly Jira, Jira Service Management and Confluence.
- Knowledge of integrations with third-party tools (e.g., monitoring systems, cloud platforms, API connectors, etc. ).
Problem Solving: Strong troubleshooting and problem-solving skills, especially in high-pressure environments.
Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Collaboration: Strong teamwork skills, with the ability to work across departments and with various teams to drive results.
Desired Skills:
- ITIL certification (Foundation or higher) is a plus.
- Experience with advanced Jira automation and scripting for customized workflows.
- Experience in Agile environments and using Jira Software in product development.
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