ITSM Migration Specialist

Description

We are looking for a skilled ITSM Migration Specialist to join our team in Indianapolis, Indiana. In this contract position, you will play a pivotal role in ensuring the successful transfer of data and configurations from Zendesk Service Desk to Jira Service Management. Ideal candidates will be detail-oriented professionals with hands-on experience in data migration and system optimization, as well as a strong background in IT project management.

Responsibilities:
Lead the migration of data and configurations from Zendesk Service Desk to Jira Service Management, ensuring accuracy and efficiency.
Serve as the subject matter expert for both Zendesk and Jira Service Management, providing guidance and solutions throughout the migration process.
Collaborate with stakeholders to understand project requirements and establish clear migration objectives.
Configure Jira Service Management to meet organizational needs and optimize workflows.
Troubleshoot and resolve issues that arise during the migration process.
Provide documentation and training to ensure smooth adoption of Jira Service Management post-migration.
Utilize Agile Scrum methodologies to manage project timelines and deliverables effectively.
Coordinate with cross-functional teams to ensure seamless integration of data and systems.
Monitor and report on migration progress to stakeholders.
Maintain high standards of data integrity and security throughout the project.

Requirements

Proven experience with data migration projects, specifically involving Zendesk Service Desk and Jira Service Management.
Strong understanding of Jira Service Management configuration and optimization.
Proficiency in Agile Scrum methodologies and IT project management.
PMP certification is preferred.
Familiarity with Atlassian Jira and Zendesk platforms.
Ability to troubleshoot complex migration issues and provide effective solutions.
Excellent communication and collaboration skills to work with diverse teams.
Bachelor's degree in a relevant field, such as Information Technology or Computer Science.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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