Help Desk/Desktop Support Analyst

Description

100% onsite in WDM offices
Applicants must be flexable to work occasional Tuesday - Saturday work week as needed. With all the moving pieces for this project and the need to have desks with equipment ready to be set on Monday mornings, there could be the occasional scheduled week where the days for that week will be shifted to include a Saturday with a week's minimum notice. The ideal candidate will need to be flexible when possible. We will try to limit this as much as possible, but cannot predict the frequency. License and own transportation is also a key requirement as individuals will be moving between locations within WDM offices.
Job Title: Desktop Support Technician
Job Summary
The IT Desktop Technician is responsible for the physical deployment, movement, and setup of end user workstation environments. This role focuses on preparing, installing, relocating, and supporting desktop equipment to ensure employees have fully functional and professional workspaces. The position works closely with IT teams, Facilities, and business stakeholders to support office moves, new hires, desk reconfigurations, and hardware refresh initiatives.
Key Responsibilities
Perform physical setup, teardown, and relocation of end user desk and workstation equipment, including desktops, laptops, monitors, docking stations, keyboards, mice, and peripherals
Coordinate and execute employee desk moves, office relocations, and department reconfigurations
Set up new hire workstations prior to start dates, ensuring equipment is operational and standards are met
Assemble and cable workstation hardware, ensuring clean and organized setups
Troubleshoot basic hardware, connectivity, and peripheral issues during setup and migration activities
Maintain inventory accuracy by documenting asset assignments, moves, and returns in asset management systems
Work closely with Facilities and IT leadership to schedule and plan move activities with minimal business disruption
Decommission equipment and prepare hardware for reuse, storage, or disposal following IT policies
Ensure compliance with company security, safety, and IT standards
Provide excellent customer service and clear communication to end users throughout the move and setup process
Required Qualifications
1-3 years of experience in IT desktop support, hardware deployment, or field services
Hands on experience setting up and moving computer workstations and peripherals
Basic understanding of Windows and/or macOS operating systems
Familiarity with enterprise hardware (Lenovo, monitors, docking stations)
Ability to lift and move computer equipment (up to 50 lbs.)
Strong organizational skills and attention to detail
Excellent interpersonal and customer service skills
Valid driver's license (if role includes travel between sites)
Preferred Qualifications
Experience supporting office moves or large scale hardware deployments
Basic cable management and ergonomic workstation setup knowledge
CompTIA A+ or similar certification
Working Conditions
Primarily on site role with frequent movement throughout office spaces
Frequent bending, lifting, and carrying of equipment
Occasional after hours or weekend work to support large moves or business needs

Requirements

Active Directory, MS Windows 10, Basic Troubleshooting, Microsoft Windows, Service Desk Tickets, PC Desktop - Workstation, Workstation Hardware, Workstation Support

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