Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. This position is located onsite in Geneva, Illinois, and involves providing technical assistance to staff and students across multiple elementary schools. The ideal candidate will have prior IT support experience and the ability to start quickly, delivering exceptional customer service and resolving technical issues efficiently.

Responsibilities:
Provide Tier 1 technical support for staff and students, addressing hardware, software, and web application issues.
Troubleshoot and repair Windows-based devices, PCs, and associated hardware.
Respond to and resolve service desk tickets using a ticketing system, ensuring timely assistance.
Install, update, and maintain PCs, including managing inventory and performing repairs.
Support classroom technology, including basic audiovisual equipment setup and maintenance.
Travel to multiple school sites as needed to provide onsite support, with mileage reimbursement provided.
Deliver customer-focused technical solutions while prioritizing and multitasking effectively.

Requirements

Proven experience in IT support, particularly with Windows PCs and hardware troubleshooting.
Strong communication skills and a customer service-oriented approach.
Proficiency in Microsoft 365 applications.
Ability to work onsite and travel to school locations as required.
Familiarity with Active Directory and basic troubleshooting techniques.
Knowledge of Windows 10 operating systems.
A+ certification or other technical certifications are preferred but not mandatory.

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