Professional Services Delivery Operations Specialist-Engineer

Professional Services Delivery Operations Specialist-Engineer

100% remote
6 month Contract plus option for additional time
Denver, CO
$40.00-$45.00 hr 

*** Client wants someone out of Security / Infrastructure Services/MSSP background***

Overview:
The Operations Specialist is a key contributor to the success of the sales and delivery lifecycle for network & security solutions. This role involves providing consultative guidance, scoping service offerings, and fostering strategic relationships to drive business growth. You will develop appropriate service solutions for IT customers, including analysis, technical scoping and support for appropriate managed services offerings. The Main focus of this role will be to collaborate with customers, delivery teams, and internal sales to offer consultative guidance, plan sales strategy, to provide quotations and technical response for drafting and managing Solution Estimates (SEs), Statements of Work (SOWs) as will as Request for Proposal (RFP’s) Request for Quote (RFQ’s), Request for Information (RFI’s), standard proposals, and author statements of work (SOWs). The ideal candidate combines strong operational acumen with technical understanding to ensure that all documentation accurately reflects the scope, pricing, and deliverables of proposed solutions.

Requirements:
 

1. Must have 3-5 yrs experience creating, maintaining & editing accurate SEs, SOWs, and Managed Services contracts aligned with customer requirements and solution architecture in technology or services (cybersecurity, IT services, cloud, AI, or adjacent fields).
2. Prior experience analyzing technical & competitive considerations, defining actions to meet customer requirements in the sales cycle and through a consultative approach providing enhanced business outcomes beyond initial customer expectations such as :
   • Demonstrated success turning contracts and proposals same-day with high accuracy.
   • Expert command of English (grammar, syntax, tone, clarity) and strong information/design instincts (headings, tables, call-outs, white space).
   • Working knowledge of cybersecurity concepts (e.g., IR/DFIR, SOC, SIEM, EDR/XDR, vulnerability management, email security, Zero Trust) sufficient to translate SME inputs into crisp, client/ready content.
   • Self-starter who navigates ambiguity, prioritizes by urgency/impact, and delivers excellent work with minimal direction.
   • Project management chops: able to run micro-timelines, track dependencies, and hit hard deadlines across multiple concurrent deliverables
   • Expert command of English (grammar, syntax, tone, clarity) and strong information/design instincts (headings, tables, call-outs, white space).
3. Must have mastery of Microsoft 365 (Word, PowerPoint, Excel), PDF editing, and collaboration tools (SharePoint/OneDrive, Teams); comfort with esignature workflows (e.g., Docusign, Adobe Sign).
4. Strong and demonstrated ability in the secure and proper use of generative AI (Microsoft Copilot is preferred).
5. Ensure all documentation complies with internal standards, legal requirements, and customer expectations. Develop customer contracts including renewals for managed services;