Service Desk Application Support

Overland Park, KS, US • Posted 11 hours ago • Updated 11 hours ago
Contract Corp To Corp
Contract W2
Contract Independent
On-site
Fitment

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Job Details

Skills

  • Adobe Suite
  • sql
  • Microsoft Office
  • servicenow
  • Clarity
  • ITSM
  • service desk
  • CAD

Summary

Role: Service Desk Application Support
Location: Overland Park - Kansas - Onsite/Hybrid
Long Term Contract Role
Job description
  • Experience 5 to 8 years in Service Desk
  • Mandatory Skills : ServiceDesk, ServiceNow ITSM
  • This will be 2nd shift and occasional on call for P1 / P2
Job Description
  • 5 to 8 years' experience in an Application Support role AMS in Engineering domain Application Maintenance and Support
  • Experience installing configuring or supporting Microsoft Office Bluebeam Adobe and Engineering Applications
  • Strong troubleshooting skills across applications databases and hybrid cloud environments
  • Proven experience managing Severity 1Severity 2 incidents driving RCA and ensuring rapid restoration of service
  • Strong command of ITIL processes Incident Problem Change Knowledge Management
  • Advanced execution capabilities and ability to adjust quickly to changes and reprioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that nonIT staff can understand
  • Issue tracking and reporting using tools
Technical Skills Required as mandatory 4 skills from below
  • Bluebeam
  • Adobe Suite
  • Microsoft Office
  • Autodesk Applications
  • Bentley Applications
  • Basics of SQL
  • Basic understanding of CAD Applications
  • HQMS
  • Clarity
  • Production Support Focus
Skills:
Mandatory Skills : ServiceDesk, ServiceNow ITSM
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90943872
  • Position Id: 2026-44236
  • Posted 11 hours ago
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