Job Description of Role* (RNR) - To be Evaluated by Technical Panel (Define it to give more clarity) | Key technical skills :
Act as the single point of contact for all business team communications
Understand, analyze, and translate business requirements into functional and technical specifications
Drive regular stakeholder updates, status reporting, and expectation management
Own end-to-end support for customer-facing applications
Manage incident resolution, root cause analysis, and continuous improvement
Ensure SLAs, uptime, and performance metrics are consistently met
Lead application implementations, enhancements, and rollouts
Coordinate with cross-functional teams (development, QA, DevOps)
Oversee UAT, deployments, and post-release support
Work with teams to design and support solutions on AWS, including: Amazon EC2, S3,Lambda, AWS GenAI services
Ensure best practices in scalability, reliability, and cost optimization
Identify opportunities to leverage GenAI in business processes and applications
Collaborate with technical teams to integrate AI-driven features
Support use cases using tools such as: Amazon Bedrock |
Soft skills/other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated) | Communication Skills: Communicate effectively with internal and customer stakeholders
Communication approach: verbal, emails and instant messages
Interpersonal Skills:
Strong interpersonal skills to build and maintain productive relationships with team members
Provide constructive feedback during reviews and be open to receiving feedback
Problem-Solving and Analytical Thinking: Capability to troubleshoot and resolve issues efficiently.
Analytical mindset
Task/ Work Updates
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities |
Expected Outcome | We are looking for a Techno-Functional Lead who will act as the primary bridge between business stakeholders and technical teams. This role will own end-to-end communication with business users, lead customer application support, and drive successful implementations. |
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