Datacenter Hardware Technician

• Responsible for supporting datacenter hardware operations including server decommissioning, hardware break/fix activities, NVMe/SSD installation, and rack-level infrastructure builds.
• The role involves troubleshooting hardware issues, maintaining asset accuracy, and supporting datacenter deployment and configuration tasks in a large-scale environment.

Requirement/Must Have:

• Experience working in datacenter or infrastructure support environments.
• Strong knowledge of server hardware components and troubleshooting.
• Ability to diagnose hardware issues using logs and system tools.
• Experience handling storage devices such as NVMe/SSD.
• Ability to work with racks, servers, and physical infrastructure equipment.
• Strong attention to detail and documentation accuracy.
• Ability to follow technical instructions and manufacturer guidelines.

Experience:

• Experience with server hardware break/fix support.
• Experience performing hardware installation and decommissioning tasks.
• Experience working with components such as HDD, SSD, DIMMs, PSUs, NICs, and fans.
• Experience in datacenter environments supporting rack and server builds.
• Experience with ticketing systems and incident tracking.

Responsibilities:

• Prepare server nodes and chassis for decommissioning.
• Perform server hardware break/fix troubleshooting and resolution.
• Install NVMe/SSD devices into specified server nodes.
• Diagnose hardware faults including HDDs, DIMMs, PSUs, fans, and NICs.
• Review and manage ticket queues for hardware issues.
• Use BMC, SEL, and OS logs for hardware diagnostics.
• Perform network and power fault remediation including cable and component replacement.
• Follow parts request and RMA processes for hardware replacement.
• Maintain accurate ticket documentation including root cause and resolution details.
• Document hardware installation including serial numbers and asset tracking updates.
• Configure and troubleshoot Rack Distribution Units (RDUs).
• Support pod/MBU builds including rack assembly and switch installation.
• Unpack, install rails, and mount switches in server cabinets per specifications.

Should Have:

• Experience with large-scale datacenter infrastructure operations.
• Knowledge of asset tracking systems and hardware lifecycle management.
• Strong problem-solving and analytical skills.
• Ability to work in fast-paced production environments.
• Strong communication and teamwork skills.

Skills:

• Server hardware troubleshooting and repair.
• NVMe/SSD installation and configuration.
• Datacenter operations and rack management.
• Hardware diagnostics using logs and tools.
• Ticketing and documentation systems.
• Cable management and infrastructure setup.
• Asset tracking and RMA processes.
• Rack and server build support.

Qualification And Education:

• High school diploma or equivalent required.
• Technical certification in IT or hardware support preferred.