Help Desk Analyst

Job Title: Help Desk Analyst Location: Philadelphia, PA Duration: 12 Months Note: Candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person. Key Responsibilities and required skills: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Group Link's eHelpdesk platformExperience using Genesys Cloud contact cen

Name of Position: Helpdesk AnalystLocation: Philadelphia PANote: 2 round of interview 1 will be online second interview will be in-person Job descriptionMinimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using GroupLink s eHelpdesk platformExperience using Genesys Cloud contact center and customer experience platformStrong customer service skills; telephone etiquetteGreat team-oriented interpersonal

Job Title: Help Desk Analyst Location: Philadelphia, PA Client: Philadelphia Gas Works Duration: 12 Months Note: Candidate to work in the office five days a week. Initial interviews will be held via Microsoft Teams, with second-round interviews held in person. Key Responsibilities and required skills: Minimum 2 years of experience working in a single point of contact help deskExperience using Jira Service Management Helpdesk applicationExperience using Group Link's eHelpdesk platformExperience

We are seeking a customer-focused Help Desk Analyst to serve as the first point of contact for end users requiring technical assistance. The ideal candidate will have experience supporting a high-volume help desk environment, managing service requests through multiple ticketing platforms, and delivering exceptional customer service while ensuring timely issue resolution and accurate documentation. Required Experience (2+ years): Experience working in a single point of contact (SPOC) help desk e