Senior Desktop Support || Boston, MA Onsite

Mission The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading - PDFs, books, Google Docs, news articles, websites - into audio, so they can read faster, read more, and remember more. Speechify's text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and

Title: Desktop Support Technician / Level 2 Engineer (100% onsite) Location: Waltham, MA (Boston)- Onsite Duration: Fulltime Heres What Youll Do: Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests. Setup and fix IT equipment at desks, conference rooms, print/copy areas, and labs. Provide remote support over the phone using remote desktop tools. Assist employees with installation, configuration, and troublesho

Key Responsibilities Team Leadership & Operations Daily Triage & Escalation: Serve as the primary escalation point for Level 2 technicians; monitor queue health and coordinate the triage of high-priority clinical and administrative incidentsPerformance Management: Mentor a team of Desktop Support technicians, conducting regular 1-on-1s, technical skill assessments, and providing guidance on professional developmentContingency & Incident Management: Assist in executing desktop support contingenc

Job#: 3038155 Job Description: Service Desk Analyst (Tier 1) - Healthcare Enterprise IT Environment Join a leading, large-scale integrated healthcare organization supporting thousands of end users across multiple hospitals, clinical sites, and corporate locations. This team plays a critical role in ensuring seamless IT operations that directly impact patient care and business performance. Overview The Service Desk Analyst is responsible for delivering high-quality, Tier 1 technical support ac