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Work: Hybrid 4 days in the office- Mon to Thursday. Friday work from home.

Technical Support Analyst (Audio-Visual)

Introduction:

The Technical Support Analyst (Audio-Visual) role is an end-user focused position with a direct focus on proactive problem resolution. Audio-visual is a key technical platform in our enterprise. This person will possess the ability to understand end-user issues, work quickly to resolve them and train end-users to avoid issues in the future. The ability to communicate clearly, effectively and with a focus on end-user enablement is key. This individual will also have a strong desire to learn new hardware and software from Microsoft, Polycom, Logitech, Neat, Crestron, AppSpace and others. Some lifting, bending and physical maneuvering will be required when troubleshooting or installing equipment.

Responsibilities:

• Responsible for day-to-day support, maintenance, troubleshooting, and evaluation of conference room audio-visual hardware and software.
• Assist end users with meeting scheduling, setup, and reported issues.
• Work with senior audio-visual staff to monitor the health of Microsoft InTune, Crestron systems, Logitech systems, and AppSpace digital signage solutions.
• Support daily meetings, assist with end-user technical needs, camera tracking, and meeting scheduling.
• Field support includes remote troubleshooting and end-user training on audio-visual related systems.
• Conduct daily site walkthroughs to proactively identify down systems.

Requirements:

• Experience working with audio-visual equipment including Microsoft Teams Rooms, Crestron, Polycom, and Logitech audio-visual products.
• Ability to manage multiple tasks, meet deadlines, analyze data, and support reporting activities.
• Self-motivated, proactive problem solver with strong attention to detail.
• Excellent end user support skills and ability to adapt in a fast-paced environment.
• Physical ability to lift 50lbs, bend, climb ladders, and maneuver under tables.

Desired Attributes:

• Detail-oriented with a strong focus on accuracy and quality.
• Adaptable and able to thrive in a dynamic, fast-paced environment.
• Strong analytical skills with the ability to interpret complex data.
• Excellent verbal and written communication skills.
• Ability to collaborate effectively with stakeholders.

Application Process:

Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications. Applications will be reviewed on a rolling basis until the position is filled. Interviews will include one remote and one onsite interview prior to a hiring decision.

Team Interactions:

The ideal candidate is a self-motivated, driven professional with a strong work ethic, excellent analytical skills, and the ability to evaluate complex situations and deliver thoughtful solutions. This individual communicates effectively and collaborates well with cross-functional partners, including site contacts, vendors, digital teams, sourcing teams, and audio-visual end users. The role requires strong organizational skills and the ability to work collaboratively within a team environment. Exceptional interpersonal skills, attention to detail, and the ability to manage priorities and meet deadlines are essential.

Disqualifiers:

Candidates will not be considered for this position if they do not possess a minimum of one year of relevant experience in the audio-visual, Microsoft 0365, or network industry and at least one year of end user support in a technical environment.