TPI Global (formerly Tech Providers, Inc.)

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IT - OIT - Network Technician

Montgomery, AL, US • Posted 4 hours ago • Updated 4 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Network Operations
System Monitoring
Wireless Communication
Virtual Private Network
Network
Computer Networking
Network Administration
Database
Technical Support
LAN
WAN
Call Center
Customer Service
Research
ServiceNow
BMC Remedy
Systems Analysis
Service Desk
CompTIA
Network+

Summary

Job Description

JOB DESCRIPTION
Job Requisition: Network Operations Support Technician (3rd Shift) - Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.
Contract Length: 3- 6 months -Temp to hire
Work Location: Montgomery AL -Onsite

Position Overview:

This is a full-performance level role involving applied and developmental technical work in data systems monitoring and maintenance.
The technician will be responsible for monitoring and maintaining the LAN/WAN networks, which include point-to-point, wireless, campus, VPN, and agency host computer configurations across statewide multi-complex networks for both voice and data circuits.

Key Responsibilities:

Monitor network alarms, alerts, and faults;respond promptly to ensure service reliability and availability.
Maintain and update ServiceNow records including incidents, requests, problems, configuration items, change requests, and resolution details.
Analyze State Data Network using reports from network management systems, databases, and spreadsheets to identify and address equipment or service issues.
Initiate trouble reports and corrective procedures to involve appropriate maintenance or technical support personnel.
Participate in shift work, including weekends and holidays, as part of a 24/7 operational support team.
3rd shift. Must be able to train for 2 weeks on 2nd shift, then 2 weeks on 1st shift before they begin their time on 3rd shift working from 12am to 8am. 10 days on, 4 days off, 5 days on, 2 days off, then repeat.

Skills Required:

Minimum 1 year of experience with LAN/WAN maintenance and support.
Minimum 1 year of call center or service desk experience.
Strong customer service skills.
Experience or knowledge of voice and data circuits, including troubleshooting and research.
Familiarity with incident ticketing systems such as ServiceNow or Remedy.

Experience Required:

At least 1 year of systems analysis or service desk experience.

Education Required:

High School Diploma or GED.

Preferred Qualifications:

CompTIA Network+ Certification.

Meet Your Recruiter

Praveen Dubey

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10375359
Position Id: b2e7b5b8c197f1cb7ff78cca462c5815
Posted 4 hours ago

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