Our client is searching for Learning Facilitators to join their global revenue management education team to support hotels globally in the training and adoption of new systems: IDeaS G3, Optix and RevPlan and CRS, SynXis.
Position Responsibilities:
The Learning Facilitators provide a critical role of supporting our hotels globally in the use of new revenue management system, IDeaS and SynXis. This position will be responsible for generating support documentation, learning content creation, course execution and facilitation, and upholding standard procedures and guidelines all across the globe.
This position will collaborate and directly support the Global Revenue Management Training and Operations team. Required experiences for this position includes IDeaS G3, Optix and RevPlan, SynXis CRS Opera Cloud PMS. Fluent in another language outside of English is ideal. This position will be working contracted number of hours but must be flexible to support hotels in Asia and Europe.
To be successful in this role, knowledge of IDeaS G3 and SynXis and flexible working hours is key. Superior oral and written communication skills are a plus. Previous IDeaS and SynXis system implementation and hotel RM experience is required.
Experience And Qualifications:
- IDeaS G3, Optix and RevPlan user, implementation and facilitation experience
- SynXis user, implementation and facilitation experience
- Requires understanding of revenue management systems and implementation of processes
- Training facilitation, communication, documentation skills
- Creating and delivering training material
- Coordination of implementation check lists
- Coordinating registration, follow-up communications, tracking and managing learning completion
- Able and willing to work in various time zones with specific emphasis to Asia and SWA
- Skilled in Microsoft Office suite of applications including Excel, Word, Access, PowerPoint, etc.
- Can operate in a fast-paced, dynamic, complex system/corporate environment
- Adapt and change with evolving learning needs
- Must be able to sit at a desk for up to 8 hours per day. Walking and standing are required for the remainder of the workday.
- Travel may be required but no more than 10% of the time based on needs.
- Requires grasping, writing, standing, sitting, walking, listening, and hearing ability and visual acuity.
- Requires manual dexterity to use and operate all necessary equipment
- Must have finger dexterity to be able to operate office equipment such as computers, printers, telephones, and other office equipment as needed
- Ability to develop and deliver training materials
- Ability to develop and deliver implementation processes and checklists
- Ability to develop and deliver effective presentations
- Ability to manage group and interpersonal conflict situations effectively
- Ability to travel by air and car
- Minimum of 2 years of experience in coordinator level position in hotel industry revenue management using revenue management systems and reservation systems
- Minimum of 2 years involved in a dynamic team environment
- Minimum of 3 years experience in Microsoft Office suite of applications and related data management systems
- Demonstrates a commitment to core values
Education:
- Bachelor s Degree preferred but not required. Degree in Hotel Management or related field preferred
Salary/ Rate: $45-$50/hour (depends on experience level). This is a contract position with candidates expected to work 40 hours/ week.
About Us
Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience.
For more than 27 years, PTP has operated as a premier Information Technology (IT) staffing, consulting, and recruiting firm built on trust, long-term partnerships, and technical excellence.
Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to helping every client make the best hiring decisions possible.
As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.
AI-Assisted Interview Experience (Pete & Gabi Rebecca):
To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools including our proprietary platform Pete & Gabi Rebecca to support parts of the interview process. These tools help us:
- transcribe interviews,
- summarize candidate responses,
- generate job-related insights
- streamline communication and scheduling.
Please note that
- AI does NOT make hiring decisions.
- All decisions are made by our human recruiters, hiring managers, or client partners.
- The AI does not evaluate facial expressions, emotions, or physical traits.
- It is used only to support fairness, consistency, and efficiency.
If you prefer a non-AI interview format, we will gladly provide an alternative.
Technical or Case Interviews (Role-Dependent):
For certain positions, you may participate in:
- a technical interview
- a coding challenge
- a case study
- a client-specific assessment.
We will always explain what to expect in advance so you can prepare with confidence.
Human Review & Selection:
Every candidate s profile including interviews, conversations, and assessments is reviewed by experienced recruiters and hiring leaders.
AI insights may assist with organization and evaluation, but final decisions are always human-driven.
Your Rights as a Candidate
At PTP, every candidate has the right to:
- Request a non-AI interview path
- Ask how your data is being used
- Request access to transcripts or interview recordings
- Request deletion of your AI-recorded interview
- Receive clear, timely communication
Our goal is to ensure you feel respected, informed, and supported throughout your experience
Our Commitment:
For more than 27 years, PTP has focused on putting people first candidates, consultants, employees, and clients.
We re committed to a hiring process that is:
- transparent
- compliant
- equitable
- powered by innovative technology that enhances not replaces human judgment.
Welcome to the future of hiring at Peterson Technology Partners.
We re excited to learn more about you
Equal Employment Opportunity
Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.
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