Salesforce Administrator

Position Summary

We are seeking a highly motivated Salesforce Administrator to lead the day-to-day administration, optimization, and ongoing enhancement of our Salesforce environment. This individual will serve as the primary owner of the Salesforce platform, ensuring system stability, data integrity, user adoption, and alignment with evolving business needs.

The ideal candidate combines strong Salesforce administration expertise with a proactive, solution-oriented mindset. They will work closely with cross-functional teams including Sales, Customer Service, Operations, IT, and Finance to improve business processes, support integrations, and drive continuous platform improvements. This role offers the opportunity to help shape and scale a modern Salesforce ecosystem designed to support automation, analytics, and future AI initiatives.

Key Responsibilities

Salesforce Administration & Platform Management

• Serve as the primary administrator for Salesforce, managing system configuration, maintenance, and ongoing enhancements.
• Administer user setup, profiles, roles, permissions, security settings, and access controls.
• Configure and maintain page layouts, validation rules, custom objects, record types, workflow automation, and Flows.
• Manage Salesforce releases, sandbox environments, testing activities, and production deployments.
• Monitor system performance and implement best practices to maintain platform health.

Sales Cloud & Service Cloud Support

• Configure and support Salesforce Sales Cloud and Service Cloud to meet business requirements across multiple departments.
• Optimize lead, account, contact, opportunity, case, and service processes.
• Maintain queue management, routing configurations, and customer service workflows.
• Support integrated communications and telephony solutions as applicable.

Automation & Process Improvement

• Design, build, and enhance automation using Salesforce Flow and approval processes.
• Identify opportunities to streamline business processes and improve user efficiency.
• Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions.

Integration & Data Management

• Partner with internal and external teams to support CRM, ERP, and third-party system integrations.
• Monitor integration performance and troubleshoot synchronization failures.
• Investigate data flow issues and coordinate resolution with vendors, developers, and implementation partners.
• Maintain documentation for integrations and related business processes.

Data Governance & Reporting

• Act as the primary steward of Salesforce data quality and governance.
• Establish and enforce standards for data integrity, field usage, validation, and record management.
• Perform regular audits and data cleansing activities, including duplicate management.
• Develop dashboards, reports, and analytics to support business leaders and operational decision-making.

User Support & Training

• Provide day-to-day support for Salesforce users across the organization.
• Deliver user training and onboarding for new employees.
• Create and maintain process documentation, user guides, and best practices.
• Serve as a trusted advisor and subject matter expert for Salesforce-related questions.

Required Qualifications

• Bachelor''s degree in Information Technology, Computer Science, Business, or a related field. Equivalent experience and certifications may be considered.
• 4+ years of hands-on Salesforce Administration experience.
• Salesforce Administrator Certification required.
• Strong experience with:
  • Salesforce Flow
  • Security and permission models
  • Page layouts and Lightning Experience
  • Validation rules
  • Reporting and dashboards
• Experience supporting Sales Cloud and Service Cloud environments.
• Familiarity with middleware and integration platforms such as Celigo, MuleSoft, Boomi, or similar solutions.
• Understanding of CRM-to-ERP business processes and data synchronization concepts.
• Experience establishing data governance standards and managing data quality initiatives.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to collaborate across technical and business teams.
• Ability to work independently, prioritize effectively, and manage multiple initiatives simultaneously.

Preferred Qualifications

• Salesforce Advanced Administrator Certification.
• Salesforce Platform App Builder Certification.
• Experience supporting ERP platforms such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar systems.
• Experience with telephony and contact center integrations.
• Familiarity with API integrations and data synchronization processes.
• Ability to troubleshoot custom Apex code and Lightning Components.
• Experience working in regulated or compliance-driven industries.
• Knowledge of Salesforce Maps, territory management, or field sales tools.
• Exposure to AI-enabled CRM technologies and automation initiatives.

Skills & Competencies

• Salesforce Administration
• Business Process Automation
• Data Governance & Data Quality
• CRM & ERP Integration
• Reporting & Analytics
• User Training & Adoption
• Cross-Functional Collaboration
• Problem Solving & Troubleshooting
• Change Management
• Continuous Improvement

Benefits

We offer a competitive compensation package and a comprehensive benefits program, including:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays
• Generous paid time off
• Professional development and certification support
• Career growth opportunities
• Collaborative and supportive work environment
• Employee recognition programs and team events

This is an excellent opportunity for a Salesforce professional who enjoys both administration and platform optimization and wants to play a key role in the growth and evolution of a modern Salesforce ecosystem.

Equal Opportunity Employer/Veterans/Disabled