Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation''s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Location: West Palm Beach, Florida
Contract Type: Independent Contractor / Freelancer (1-Year Initial Contract)
Start Date: Immediate
About the Role
The Desktop Support Engineer in a dispatch role is responsible for providing first and second-level technical support while also managing the efficient assignment and dispatch of service requests. This hybrid role ensures end-user issues are resolved promptly—either directly or by coordinating with other technicians—by triaging tickets, prioritizing tasks, and maintaining strong communication between IT and users.
You’ll serve as the go-to technical resource for desktop support needs, ensuring the timely resolution of IT issues and smooth coordination among field technicians and internal teams.
Key Responsibilities
Technical Support
- Provide on-site and remote support for desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve issues related to Windows, macOS, Office 365, VPN, and networking.
- Handle system setups, software installations, and hardware deployment.
- Perform password resets, account unlocks, and general user account management.
Maintain clear documentation of procedures, incidents, and resolutions.
Dispatch & Coordination
- Monitor incoming service requests and assign tickets based on priority, location, and skill set.
- Act as the central coordinator for all desktop support operations.
- Track and follow up on open tickets to ensure timely closure and customer satisfaction.
- Escalate complex issues to senior engineers or other IT teams as needed.
- Maintain SLA compliance and prepare daily or shift handover reports.
Requirements: Education & Experience
- Associate or Bachelor’s degree in IT, Computer Science, or related field (preferred).
- 1–2 years of hands-on experience in desktop support or helpdesk environments.
- Prior experience in IT dispatch or coordination is a strong plus.
Technical Skills
- Proficiency with Windows and macOS environments.
- Familiarity with Microsoft Active Directory, Exchange, and Office 365.
- Experience using ITSM tools (ServiceNow, Jira, Remedy, Zendesk, etc.).
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN).
Preferred Certifications
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Foundation (advantageous)
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