ServiceNow Project Manager

What Working at Hexaware offers:

Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.

Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.

With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware s commitment towards creating smiles.

At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.

We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion the driving force that makes one smile and innovate, create, and make a difference every day.

The Hexaware Advantage: Your Workplace Benefits

• Excellent Health benefits with low-cost employee premium.
• Wide range of voluntary benefits such as Legal, Identity theft and Critical Care Coverage
• Unlimited training and upskilling opportunities through Udemy and Hexavarsity

Role: ServiceNow Project Manager

Location: Remote

FULLTIME with Hexaware

Role Overview for Sr. Project Manager

ServiceNow Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, drive automation across IT services & respective technical processes etc.

and consist of multiple projects). Examples of projects could be e.g. to implement various ITIL processes utilizing tools like ServiceNow etc., service catalog transformation, custom applications b Service Management Scrum Master, a self-driven individual who would be accountable for managing & driving end-to-end ServiceNow programs (may build on ServiceNow, drive automation across IT services & respective technical processes etc.

Primary Skill: ITSM, HRSD, Employee Center and Custom Apps

Mandatory Certifications: Certified Scrum Master and PSM-I

Job Description:

• Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance
• Managing several key/strategic projects at any given point in time preferably for ITSM
• Stakeholder Management (internal/ client) up to the Director/ VP career stage while ensuring high levels of client satisfaction
• Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OI
• Maintaining strong business communication, presentation, and conflict management
• Maintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio Level
• Managing relationships & status reporting within the organization, with clients & applicable third parties
• Managing internal and external dependencies for the projects
• Create and track a plan to deliver the program goals, including the technical implementation plan
• Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables
• Scope (requirements)/ backlog management, quality management and risks and issues management
• Create & manage end-to-end program plans
• Accountable for end-to-end delivery of overall project
• Accountable & lead to deliver agreed solutions with agreed quality

Desired Skills/Requirements:

• Graduate (minimum), MBA (IT/Operations) is preferred
• 14-18 years of minimum project management experience in IT
• Thrives in collaborative environment
• Strong oral and written communication skills with the ability to communicate technical information in non-technical language
• Ability to work with all levels of client and internal resources
• Ability to organize, delegate, and leverage resources to accomplish objectives
• Supervisory skills and the ability to leverage support from other parts of the organization
• Customer-focused mindset
• Strong customer service orientation
• Passion for analyzing problems, designing creative solutions
• Comfortable with and effective use of MS Office applications specially MS Project (proficiency expected)
• Close attention to detail and accuracy
• Deadline driven and result oriented
• Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind organizational change management

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