Telecom Engineer

Description

We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.

Responsibilities:
Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.
Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.
Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.
Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.
Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.
Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.
Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.
Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.
Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.
Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.

Requirements

Demonstrated experience in telecommunications support and administration within a complex enterprise environment.
Hands-on knowledge of VoIP technologies, including configuration, troubleshooting, and performance support.
Practical experience working with Mitel systems in both operational support and transition scenarios.
Strong working knowledge of Cisco Webex Calling and Genesys Cloud administration.
Familiarity with Microsoft Intune for endpoint or device management tasks.
Proven ability to troubleshoot issues methodically and determine underlying causes rather than only addressing symptoms.
Ability to manage multiple priorities, take ownership of assigned work, and provide timely status updates.
Strong communication skills and a customer-focused approach to technical support.

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